What's the opportunity? The Research, Analytics &Data Science (RAD) team at Intercom uses data and insights to driveevidence-based decision-making. We're a team of data scientists andproduct researchers who use data — both big and small — to unlockactionable insights about our customers, our products, and ourbusiness. We generate insights that build customer empathy, driveproduct strategy, and shape products that deliver real value to ourcustomers. If you get really excited about asking the rightquestions, exploring patterns in data, and surfacing actionableinsights that drive strategic decisions, then this role is for you.Data Scientists in RAD partner with teams across R&D to helpIntercom make sense of our users, our products, and our business,using metrics and data. This role will enable you to drive key dataprojects that directly impact our customers and millions of endusers who communicate via our messaging platform daily. What will Ibe doing? - You’ll partner with product teams to help them identifyimportant questions and answer those questions with data. - You’llwork closely with product managers, designers, and engineers todevelop key product success metrics, to set targets, to measureresults and outcomes, and to size opportunities. - You’ll design,build, and update end-to-end data pipelines, working closely withstakeholders to drive the collection of new data and the refinementof existing data sources and tables. - You’ll partner closely withproduct researchers to build a holistic understanding of ourcustomers, our products, and our business. - You’ll influence ourproduct roadmap and product strategy through experimentation,exploratory analysis, and quantitative research. - You’ll build andautomate actionable models and dashboards. - You’ll craft datastories and share your findings and recommendations across R&Dand the broader company. - You’ll drive and shape core RADfoundations and help us improve how the RAD org operates. Whatskills do I need? - 5 + years experience working with data to solveproblems and drive evidence-based decisions. - Excellent SQL skillsand good knowledge of statistics. - Proven track record ofinitiating and delivering actionable analysis and insights thatdrives tangible impact with minimal supervision. - Excellentcommunication skills (technical and non-technical) and a focus ondriving impact. - Strong growth mindset and sense of ownership.Innate passion and curiosity. Bonus skills & attributes -Experience with a scientific computing language (such as R orPython). - Experience with BI/Visualization tools like Tableau,Superset, and Looker. - Experience with data modeling and ETLpipelines. - Experience working with product teams. Benefits We area well-treated bunch, with awesome benefits! If there’s somethingimportant to you that’s not on this list, talk to us! - Competitivesalary and equity in a fast-growing start-up. - We serve lunchevery weekday, plus a variety of snack foods and a fully stockedkitchen. - Regular compensation reviews - we reward great work. -Peace of mind with life assurance, as well as comprehensive healthand dental insurance for you and your dependents. - Open vacationpolicy and flexible holidays so you can take time off when you needit. - Paid maternity leave, as well as 6 weeks paternity leave forfathers, to let you spend valuable time with your loved ones. -MacBooks are our standard, but we’re happy to get you whateverequipment helps you get your job done.#J-18808-Ljbffr
