1450 - Communications and Engagement Officer - EO

Job summary

Care Inspectorate Wales (CIW) registers, inspects and takes action to improve the quality and safety of care services for the well-being of the people of Wales.

This role is an integral part of the team here at CIW and we are looking for a communications and engagement �all-rounder�. The successful candidate will be given the opportunity to gain a wealth of experience; from supporting the coordination of face to face and online events to creating engaging digital content.

This is an exciting time for us at CIW as we embark on our new digital transformation programme. This role will help shape and implement our creative and digital media strategy, creating dynamic and engaging content across all our platforms.�

A big part of this role is to support the business by providing a professional communication function to a range of internal customers; from creating videos for our Chief Inspector to shadowing our inspectors and getting video footage to share best practice � no two days will be the same.

Job description

Care Inspectorate Wales (CIW) registers, inspects and takes action to improve the quality and safety of care services for the well-being of the people of Wales.

This role is an integral part of the team here at CIW and we are looking for a communications and engagement �all-rounder�. The successful candidate will be given the opportunity to gain a wealth of experience; from supporting the coordination of face to face and online events to creating engaging digital content.

This is an exciting time for us at CIW as we embark on our new digital transformation programme. This role will help shape and implement our creative and digital media strategy, creating dynamic and engaging content across all our platforms.�

A big part of this role is to support the business by providing a professional communication function to a range of internal customers; from creating videos for our Chief Inspector to shadowing our inspectors and getting video footage to share best practice � no two days will be the same.

Person specification

Prepare and produce a range of content for different audiences and platforms including: Website content Videos (creating storyboards, filming and editing) Animations News articles Intranet content Presentations Case studies Vlogs Blogs Coordinate face to face and online events for internal and external stakeholders at all levels. Provide communication advice and guidance to the various CIW teams, ensuring all their communication activity follows our brand guidelines. Support the development and delivery of detailed communication plans to support business objectives and programmes of work Assist in developing and managing our digital/social media channels. Assist the Digital Communications Manager to create and add content to our external website and internal intranet site. Assist in the development of new digital products. Design, create and disseminate a range of communication outputs such as flyers, banners and e-newsletters. Assist in the management of the CIW communication mailbox to advise and field enquiries/responses to respective staff and customers. Support the design and publication of range of national and local reports. Keep up to date on emerging digital media trends and the use of Artificial Intelligence (AI).

Welsh Language Skills

As Welsh language skills are essential for this role, candidates are required to present evidence for at least two questions from the competency or job specific criteria in the alternate language.�For example, if the application is being submitted in English, at least two of the examples should be written in Welsh. If the application is being submitted in Welsh, at least two of the examples should be written in English.

Where evidence is only presented through the medium of one language and not both languages, the application will be sifted out of the process.

Languages

Welsh language skills are essential for this role.

Behaviours

We'll assess you against these behaviours during the selection process:

Seeing the Big Picture Communicating and Influencing Managing a Quality Service Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

Can you explain in no more than 250 words what digital platforms and software you have experience of using and how you have applied these to maximise impact?

Benefits

All Welsh Government staff are members of the Civil Service, and as a result are eligible for:

Civil Service Pension Scheme 31 days annual leave (pro-rated for part time) training and development opportunities Cycle2Work Scheme Smart Working flexible working arrangement Green Car Scheme (subject to availability)

If you are an active Civil Service Pension member you can continue your membership throughout your employment with us.