Latest Customer Experience Jobs

Principal Engineer - AI Productivity Lab

The Principal Engineer role in the AI Productivity Lab involves leading the design and implementation of AI-driven solutions to enhance employee productivity and process automation. You will work closely with the Head of the Lab and business stakeholders to embed AI agents into team workflows, develop reusable capabilities, and mentor engineers.

Lloyds Banking Group Ec2V7Ae, EC2V 7AE, United Kingdom £84,624 – £126,936 pa

Hybrid Permanent

ML/AI Engineer

This role involves building and maintaining scalable ML/AI systems, with a focus on Kubernetes orchestration, CI/CD automation, GPU-optimised model deployment, and end-to-end observability. The engineer will own the full ML lifecycle from code to production, ensuring reliability, fairness, and audit readiness in a regulated environment.

Lloyds Banking Group Manchester, United Kingdom £70,929 – £85,000 pa

Hybrid Permanent Clearance Required

Director, Customer Success - DACH

This role involves building and managing a high-performing Customer Success team in the DACH region, focusing on driving ARR through landing and expanding enterprise clients. Key responsibilities include coaching the team, ensuring customer value and retention, and collaborating with cross-functional teams to improve product and processes.

Synthesia London, United Kingdom

Hybrid Permanent

Senior Research Data Scientist

As a Senior Research Data Scientist, you will develop and apply advanced statistical and machine learning techniques to solve business problems, particularly in demand forecasting, clustering, and measurement. You will work closely with Price and Promotion experts, create innovative solutions using generative AI, and present findings to internal stakeholders.

dunnhumby Manchester, United Kingdom

On-site Permanent

Data Scientist

As a Data Scientist, you will apply advanced analytical and machine-learning techniques to support major UK Government programmes. You will collaborate with multidisciplinary teams to design, develop, and operationalise data-driven solutions, translating complex findings into actionable insights.

Appcast Enterprise Bristol, United Kingdom

Hybrid Permanent Clearance Required

Head of International Tax 15 months

This role involves leading all international tax matters and overseeing Group-wide Transfer Pricing for Ocado. You will design and implement transfer pricing models, ensure global compliance, and support strategic decision-making and international expansion. The position offers a unique opportunity to drive fundamental change in the company's tax policies and operations.

Ocado Welwyn Hatfield, United Kingdom

On-site Contract

Engineering Technician

As an Engineering Technician, you will be the first line of response for engineering faults in a state-of-the-art automated Customer Fulfilment Centre. You will diagnose and resolve issues, perform planned maintenance, and contribute to proactive improvement projects to enhance reliability and efficiency in a fast-paced, high-tech environment.

Ocado Cherwell, United Kingdom

On-site Permanent Shift-work

Engineering Technician

This role involves diagnosing and resolving engineering faults in a highly automated grocery fulfilment centre, performing planned maintenance, and contributing to reliability improvement projects. The technician works hands-on with advanced automation systems in a 24/7 environment, ensuring continuous operational performance. The position requires a practical, analytical approach and comfort with working at height and on complex control systems.

Ocado United Kingdom

On-site Permanent

Engineering Technician

About UsWe are Ocado Technology and we empower global grocery retailers with cutting-edge cloud, robotics, AI, and IoT. Our Ocado Smart Platform (OSP) powers highly automated Customer Fulfilment Centres (CFCs), enabling efficient, single-pick online grocery deliveryAbout the RoleAs an Engineering...

Ocado London, DA8 1SP, United Kingdom

Engineering Technician

About UsWe are Ocado Technology and we empower global grocery retailers with cutting-edge cloud, robotics, AI, and IoT. Our Ocado Smart Platform (OSP) powers highly automated Customer Fulfilment Centres (CFCs), enabling efficient, single-pick online grocery deliveryAbout the RoleAs an Engineering...

Ocado United Kingdom

AI Data Associate (NL), Artificial General Intelligence Data Services

As an AI Data Associate, you will work on foundational labeling tasks for various data types, including text, speech, audio, image, and video. Your role involves maintaining strict confidentiality, delivering high-quality labeled data, and supporting operational improvements to enhance the quality of AI models. You will be part of a diverse team focused on responsible AI development and deployment.

Amazon London, United Kingdom

On-site Permanent

AI Data Associate - French, Artificial General Intelligence

The role involves maintaining strict confidentiality, working with various data types (text, speech, image, video), and delivering high-quality labelled data using in-house tools. You will contribute to improving Alexa’s performance by evaluating and annotating data, while also supporting the team in identifying and resolving operational issues.

Amazon London, United Kingdom

On-site Permanent

AI Data Associate with German, Artificial General Intelligence

The role involves maintaining confidentiality, working with various data types (text, speech, image, video), and delivering high-quality labelled data using in-house tools. You will be part of a diverse team focused on improving Alexa’s performance through dialogue evaluation and data annotation.

Amazon London, United Kingdom

On-site Permanent

AI Data Associate - Dutch, Artificial General Intelligence

The role involves maintaining strict confidentiality, working with various data types (text, speech, image, video), and delivering high-quality labelled data using in-house tools. You will contribute to improving Alexa's performance by evaluating and annotating data, while also supporting daily operations and process improvements.

Amazon London, United Kingdom

On-site Permanent

Response Squad Agent

Act as the first point of contact for technical support queries, diagnosing and resolving straightforward issues while triaging more complex cases for escalation. Maintain clear, timely communication with customers and ensure accurate logging of all incidents and resolutions in the support system.

Luminance London, United Kingdom

Hybrid Permanent