Latest Customer Experience Jobs

Ecommerce Data Analyst

The role involves analyzing end-to-end customer journeys on the Ocado Smart Platform to generate actionable insights for global retail partners. The analyst will use cohort analysis, A/B testing, and statistical modeling to improve platform performance, customer retention, and commercial outcomes. Work spans digital storefronts, fulfillment, and delivery, with close collaboration across product, commercial, and engineering teams.

Ocado Welwyn Hatfield, United Kingdom

Hybrid Permanent

Field Service Engineer- Eastern PA

As a Robotics Field Engineer, you will be responsible for deploying, maintaining, and repairing advanced robotic systems for Ocado's customers. You will work closely with various teams to resolve complex issues, mentor colleagues, and implement process improvements. The role involves significant travel to customer sites for installations, repairs, and evaluations.

Ocado United Kingdom

Remote Permanent

Full Stack Software Engineer

This role involves building and scaling AI-powered systems for global clients, working across the full stack to turn machine learning outputs into production-ready applications. You'll collaborate with data scientists and product managers in cross-functional teams, designing robust architectures that balance rapid prototyping with long-term maintainability. The position emphasizes technical leadership, client engagement, and deployment of responsible AI in regulated sectors.

Faculty AI London, United Kingdom

Hybrid Permanent

Lead Machine Learning Engineer

As a Lead Machine Learning Engineer, you will set the technical direction for complex AI projects, design and implement scalable ML systems, and lead a team of engineers. You will drive innovation, mentor team members, and act as a technical expert for clients, ensuring the successful delivery of high-impact AI solutions in a regulated environment.

Faculty AI London, United Kingdom

Hybrid Permanent

Revenue Enablement Manager - Services

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.As AI continues to shape...

Synthesia London, United Kingdom

Hybrid Permanent

Senior Revenue Enablement Manager - Services

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.As AI continues to shape...

Synthesia London, United Kingdom

Hybrid Permanent

Manager, Engineering - Managed Services

This role involves managing a cross-discipline team of front-end and cloud engineers to develop APIs, UIs, and cloud services for Falcon Complete. You will collaborate with product groups, analysts, and peers to ensure high-quality and reliable customer experiences, while also focusing on team development and strategic planning.

CrowdStrike London, United Kingdom

Hybrid Permanent

Lead Data & AI Analyst

This role involves partnering with various business teams to deliver meaningful data insights and drive AI adoption. Responsibilities include developing reports, dashboards, and performance insights, translating complex data into actionable recommendations, and supporting the implementation of AI tools to improve efficiency and decision-making.

Zachary Daniels Peterborough, PE1 1XH, United Kingdom £50,000 – £60,000 pa

On-site Permanent

Facilities Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Facilities ManagerOnsite at DSM-firmenich Account (Labs & Offices)The purpose of the role:About dsm-firmenich As a Facility Manager at...

CBRE Enterprise EMEA London, City And County Of the City Of London, United Kingdom

Customer Support Manager (EMEA)

You will lead and develop a team of 20 technical support professionals, manage day-to-day operations, and drive continuous improvement and operational efficiency. This role involves close collaboration with global support teams and cross-functional departments to resolve complex customer issues and enhance support standards.

Darktrace Cambridge, CB2 3BJ, United Kingdom

Hybrid Permanent

Senior Specialist Solutions Engineer (AI/ML)

As a Senior Specialist Solutions Engineer, you will guide customers in architecting production-grade ML applications on Databricks, aligning their technical roadmap with the Databricks Data Intelligence Platform. You will provide advanced technical support, lead deep-dive sessions, and serve as a trusted advisor for GenAI solutions, while also driving community growth through thought leadership activities.

Databricks London, United Kingdom

On-site Permanent

Global Head of Production Support

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What...

Thought Machine London, United Kingdom

Hybrid Permanent

Principal Data Architect

This role involves designing and implementing a modern, AI-native data foundation, unifying fragmented data models, and building robust enterprise data models. You will lead data governance, lineage, and access controls, and work hands-on with engineering, product, and leadership teams to enable customer-facing AI experiences.

Harnham - Data and Analytics Recruitment Usa, SL4 4BQ, United Kingdom US$201,000 – US$240,000 pa

Remote Permanent

Senior Security Researcher - Agent Workflow

In this hybrid role, you will work at the intersection of security research and cutting-edge AI, focusing on agentic workflows. You will collaborate with cross-functional teams to prototype and implement AI-driven security solutions, while maintaining expertise through ongoing research projects.

Darktrace Cambridge, CB2 3BJ, United Kingdom

Hybrid Permanent

Professional Services, Resident Manager , GBR)

Lead and grow a team of resident consultants to deliver CrowdStrike Falcon platform services, from pre-sales scoping to post-deployment support. Drive customer success across Endpoint, Identity, Cloud Security, and Next-Gen SIEM, while mentoring team members and improving delivery efficiency through AI and automation.

CrowdStrike United Kingdom

Remote Permanent