Connected IT has exclusively partnered with a pioneering technology scale-up that builds enterprise Voice AI systems. Their cutting-edge platform connects AI agents and agent-assist technologies directly into real contact-centre voice environments. They are currently undergoing significant growth and are expanding their dedicated engineering hub in Manchester.
The Role Our client is seeking a senior, hands-on Voice AI Integration Lead to act as the technical bridge between complex enterprise telephony systems and production AI.
This is not a traditional telecoms engineering / operations job, a generic PBX administration role, or a software developer position. You will lead the design, build, and troubleshooting of integrations that make real-time AI voice services function seamlessly in customer environments. Beyond project delivery, you will dedicate a portion of your time to internal platform engineering, using what you learn from deployments to help ensure a resilient, highly reusable, and exceptionally low-latency real-time voice infrastructure.
Key Responsibilities
- Lead technical discovery sessions and design SIP/SIPREC and direct integration approaches for enterprise contact-centre environments.
- Act as the senior technical escalation point to diagnose and resolve complex SIP, RTP/media, SBC, TLS/SRTP, NAT/firewall, and interoperability issues.
- Represent the business credibly in technical design workshops and production readiness discussions directly with external enterprise client teams.
- Drive continuous improvements across the media path to reduce end-to-end latency, optimising transcoding, jitter buffering, and AI-agent response times.
- Convert one-off customer integrations into reusable platform capabilities, adapter patterns, and automated diagnostics.
What You Need to Succeed (Core Requirements)
- Deep, practical knowledge of SIP signalling and troubleshooting (e.g. SDP negotiation, codec negotiation, packet loss, and jitter).
- Hands-on experience integrating, configuring, and operating Session Border Controllers (SBCs) such as AudioCodes, Ribbon, Oracle, or Cisco CUBE.
- Proven experience working with voice platforms such as Cisco, Avaya, Alvaria, Genesys, NICE, or Amazon Connect.
- Confidence reading and diagnosing network issues using packet captures and traces via tools like Wireshark, SIPp, Homer, or vendor trace tools.
- Full right to work in the UK (no sponsorship is available), the ability to pass a DBS check, and the ability to travel to UK / Ireland on occasion for work purposes without visa restrictions.
- Excellent communication skills and the ability to engage with both technical and non-technical stakeholders.
Nice to Haves (Training Provided)
- Previous exposure to AI, LLMs, STT/TTS, or voicebots. Our client highly values deep, real-time voice and telephony expertise over day-one AI knowledge; they will provide comprehensive training on their AI stack.
- Experience implementing SIPREC in live contact-centre environments.
- Scripting or automation experience (e.g., Python, Node.js, Bash, Terraform).
Apply Now This is a rare opportunity to transition deep telecommunications expertise into one of the most innovative and rapidly expanding areas of Artificial Intelligence.
To apply or for a confidential discussion about this opportunity, please submit your CV to Connected IT today.
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