Technical Account Manager (TAM)

About Fluidstack Fluidstack is the AI Cloud Platform.We build GPU supercomputers for top AI labs, governments, andenterprises. Our customers include Mistral, Poolside, Black ForestLabs, Meta, and more. Our team is small, highly motivated, andfocused on providing a world-class supercomputing experience. Weput our customers first in everything we do, working hard to notjust win the sale, but to win repeated business and customerreferrals. We hold ourselves and each other to high standards. Weexpect you to care deeply about the work you do, the products youbuild, and the experience our customers have in every interactionwith us. You must work hard, take ownership from inception todelivery, and approach every problem with an open mind and apositive attitude. We value effectiveness, competence, and a growthmindset. Overview: We are seeking a skilled Technical AccountManager (TAM) to serve as a trusted advisor and strategic partnerto our diverse customer base. In this role, you will be responsiblefor building and maintaining strong, long-lasting customerrelationships, managing support requests, designing proactivetriage systems, and ensuring seamless communication between ourcompany and our clients. You will work closely withcross-functional teams to deliver exceptional technical guidance,optimize customer experiences, and drive successful outcomes. Ifyou are passionate about Artificial Intelligence, cloudinfrastructure and customer success, this is an opportunity to makea significant impact. Focus 1. Act as the primary point of contactand advocate for assigned customers in a geographic region,obsessing over their needs and ensuring their success with ourcloud platform. 2. Oversee and prioritize incoming supportrequests, collaborating with technical support and engineeringteams to ensure timely resolution. Provide hands-on assistance totroubleshoot issues, escalating complex cases as needed whilekeeping customers informed throughout the process. 3. Partner withcustomers to plan and execute onboarding, data migration, andongoing operational improvements. 4. Conduct regular businessreviews with customers to assess performance, identifyopportunities for improvement, and align solutions with theirevolving needs. Deliver clear, concise, and impactfulcommunications to customers and internal stakeholders. Translatecomplex technical concepts into actionable insights, ensuringalignment and understanding. 5. Stay ahead of industry trends andemerging technologies to proactively recommend innovative solutionsto customers. 6. Represent the voice of the customer internally,providing feedback to improve products, services, and supportprocesses. Qualifications: - Bachelor’s degree in Computer Science,Information Technology, Engineering, or a related field (orequivalent experience). - 3+ years of experience in acustomer-facing technical role, such as Technical Account Manager,Solutions Architect, or Cloud Support Engineer. - Strongunderstanding of cloud architecture, DevOps practices, and toolssuch as Docker, Kubernetes, SLURM, CI/CD pipelines, orInfrastructure as Code (e.g., Terraform, CloudFormation). -Exceptional communication and interpersonal skills, with theability to explain complex technical concepts to both technical andnon-technical stakeholders. - Experience with project management,cloud migration, or enterprise support is a plus. - Demonstratedability to manage complex support requests, anticipate customerneeds, and develop innovative support systems to enhance servicedelivery. Must be able to manage multiple priorities in afast-paced environment while maintaining a customer-first mindset.- Comfortable working extended hours in an on-call format whenrequired (Europe/U.S. time zones). Exceptional candidates have oneor more of the following experiences: - Startup Experience: Workedat an early-stage company (pre-Series A or Series A). - SystemDesign Expertise: Designed and implemented end-to-end systems(e.g., software, support, infrastructure, workflows) from theground up, with demonstrable impact on business or technicaloutcomes. - Role Scaling Experience: Successfully expanded thescope of your responsibilities in a previous position, growing yourimpact through increased ownership, team collaboration, or systemexpansion (e.g., scaled a prototype to production, grew a processto serve 10x users). - Problem-Solving Mindset: Strong ability tobreak down complex challenges, devise practical solutions, anditerate quickly based on feedback or data. - Hands-on experiencewith cloud platforms, including AWS (e.g., EC2, Sagemaker, Bedrock,S3, Lambda), Google Cloud (e.g., Compute Engine, Vertex, GKE,BigQuery), Azure (e.g., Virtual Machines, Azure OpenAI) etc. -Proficiency in scripting or programming (e.g., Python, Java, orPowerShell). Benefits - Competitive total compensation package(cash + equity). - Retirement or pension plan, in line with localnorms. - Health, dental, and vision insurance. - Generous PTOpolicy, in line with local norms. - Fluidstack is remote first, buthas offices in key hubs. For all other locations, we provide accessto WeWork. #J-18808-Ljbffr