Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
At WhatsApp, our research aims to understand the ~3 Billion people who will use our products, gleaning insights to drive product direction and strategy. Our methods range from generative to evaluative, ethnography to experimentation, and involve close collaboration between researchers and our cross-functional partners. As we scale our team, we're looking for teammates with experience in quantitative research methods including behavioural data analysis, experimental and survey research, and statistics. The right candidates will have a proven track record of success in communicating complex insights, be knowledgeable about product development and design, curious about the relationship between technology and society, comfortable in a fast-moving organization, excited to collaborate, and passionate about understanding and helping users from around the world. If this sounds like you, come join us as we work to solve complex and meaningful problems for people around the world!
Responsibilities
- Work closely with product and business teams to identify research topics.
- Act as a thought leader in the domain of research, while advocating for the people who could use our products.
- Design and execute end-to-end custom primary research using a wide variety of methods.
- Conduct research using a wide variety of quantitative methods, and interpret analysis through the lens of UX, HCI, and social science.
- Design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions.
- Generate insights that shape how product teams think about medium and long-term product strategy.
- Develop, design, and distribute surveys, interpret response effects and navigate factors influencing response rates.
- Leverage methodologies across market research and quantitative user research to forecast the likelihood of new ideas achieving product market fit.
- Collaborate closely with qualitative, quantitative and mixed methods researchers.
- Partner with design, product management, data science, content strategy, engineering, marketing, and other technical roles to conduct and share research.
Minimum Qualifications
- Several years of relevant experience in applied quantitative product research.
- Bachelors, Masters, or PhD in human behavior related fields (Computer Science, HCI, Experimental Psychology, Sociology, Information Science, Economics, Political Science, Mathematics, etc.).
- Experience working with large-scale data in multi-method studies.
- Experience in survey design, including structure, length, logic, question types, best practices, and response effects.
- Experience coding with R, SQL, STATA, SPSS or equivalent.
- Experience with applied statistics.
- Proven experience in scoping, developing and implementing data-driven strategies and plans that increase impact.
- Demonstrated experience of communicating results to cross-functional stakeholders with data storytelling and presentation slides.
- Experience handling complex information and adapt to a changing environment.
Preferred Qualification
- Experience with practical application of research skills in a business setting.
- Experience with business products, business insights, or product development.
- Experience with surveying rural and low income global populations.
- Experience of working with census and market research data.
WhatsApp is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Facebook, its employees, and others as required or permitted by law. You may view Facebook’s Pay Transparency Policy and Equal Employment Opportunity is the Law notice by clicking on their corresponding links. Additionally, WhatsApp participates in the E-Verify program in certain locations, as required by law.
WhatsApp is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at .
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