UX Design Lead, Vice President

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As a Vice President Experience Design in CIB Markets Operations you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

You’ll focus on internal-facing applications and will be responsible for delivering innovative design solutions to complex problems in a collaborative environment. Working as a valued member of a multidisciplinary team, you’ll work in partnership with our transformation teams, business stakeholders and development teams to shape the direction of our products.

Job responsibilities

1.Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas

2.Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.

3.Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion

4.Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions

5.Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

6. Translate complex ideas into understandable concepts that evolve and enhance our Operations users experiences.

7. Drive the efficiency and reduce the risk of human error in operational processes

8. Leverage AI and ML technologies to drive automation and the augmentation of manual processes

Required qualifications, capabilities, and skills

1.Experience or equivalent expertise in user experience design or similar roles

2.Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes

3.Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions

4.Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making

5.Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

6.Be comfortable learning complex financial and regulatory concepts.

7.Be a problem solver who works best within a collaborative team-focused environment.

Preferred qualifications, capabilities, and skills

1.Design leadership or managerial experience

2.Have proficiency designing for data-led experiences and have a thorough understanding of data analytics and data science workflows