TikTok Shop - Data Scientist - Governance and Experience Data Science

The e-commerce data science team aims to maximize the efficiency of e-commerce transactions through quantitative techniques such as mathematical statistics and machine learning. At the same time, we are committed to building a more diverse, inclusive, candid and efficient working atmosphere. We sincerely invite excellent data scientists to join us in building a first-class e-commerce platform.
Responsibilities:

1. Measuring and monitoring customer experience key metrics, such as NPS, CPO and PARR etc.;
   
2. Collaborating with stakeholders closely to find RCA and action plans;
   
3. Sorting out and establishing customer experience metrics systems, effectively discovering related problems, and providing solutions to business partner;
   
4. Conducting deep analysis about seller and customer experience, to explore more opportunities in repurchase, retention and conversion;
   
5. Designing a/b experiment for effectiveness improvement and ROI calculation, conducting analysis to optimize strategies.
   
   Minimum Qualifications:
   
6. Bachelor degree or above, major in science or engineering or engaged in data statistics, analysis, modeling related working areas after graduation;
   
7. Proficient in SQL, can use Python or R for data analysis;
   
8. Able to write required documents in English and communicate with global staff;
   
9. Have good learning ability with curiosity to pick up domain knowledge in new areas quickly; Can lead a small project team to support business;
   
10. Have strong ability to work under pressure and overcome challenges. Preferred Qualifications:
    
11. Experience in e-commerce business and analysis is preferred;
    
12. Overseas business experience or analytical experience is preferred;
    
13. Major in mathematics, statistics, computer is preferred.