At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-driven technology, representing the pinnacle of machine learning, GenAI, and computer vision within the automotive sector.
With over $200M in funding and strategic partnerships with industry giants such as Amazon, General Motors, Volvo, and CarMax, UVeye stands at the forefront of automotive technological advancement. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity and encourages teamwork. Our drive for innovation and pursuit of excellence are deeply embedded in our vibrant company culture, ensuring that each individual's efforts are recognized and valued as we unite to build a safer automotive world.
We are seeking a Technical Customer Support and Account manager.
As Our Technical Customer Support and Account manager you will be responsible for e2e support of UVeye solutions at customer sites by certifying, observing, and maintaining system performance. In addition, once the acceptance stage is reached, you will work on building long-term customer relationships, while ensuring high customer satisfaction through minimizing downtime.
The position includes traveling to our customers' sites in the UK.
A day in the life and how you’ll make an impact:
- Installation facilitation for UK & EU – Communication & Documentation in liaison with internal and external stakeholders.
- Post Installation troubleshooting, system acceptance testing, and commissioning.
- Onboarding and certifying of new customers on platform operations and integration to ensure optimal system performance.
- Field-based Preventative Maintenance, Troubleshooting, and Repair of UVeye systems, ensuring accurate and timely communication of system status to all stakeholders.
- Act as a liaison between Operations and UVeye internal teams to ensure system adaptation and customer satisfaction are achieved in a seamless manner.
Requirements:
- Technical customer support experience with a minimum of 3 years of experience in Electronic Engineering.
- Proven track record of success in a customer service/support role.
- Willingness to travel to customer sites, with a valid UK Passport.
- Safety focussed, with experience of customer-centric H&S requirements (Risk Assessments/Permit to Work)
- Ability to work both independently on-site without supervision, or in collaboration with remote teams, reporting transparently to remote management.
- Excellent spoken and written communication skills.
- Strong interpersonal communication skills with the ability to build relationships while achieving goals and meeting tight deadlines.
- Comfortable working with multiple internal teams, from individual contributors to senior executives, as well as externally with clients, partners, etc.
- Electronics and Computer experience are essential, along with working knowledge of Google Workspace or Microsoft Office-related programs.
Ideally, we're looking for:
- Experience working in an Automotive Fleet/Warehouse environment
- Knowledge of fleet management supply and Department of Transportation regulation
- Working knowledge with Microsoft and or Google doc - Excel, PowerPoint, and Word
- Experience working in startup companies
- Experience with Computer Networking
Why UVeye:
Pioneer Advanced Solutions:Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
Drive Global Impact:Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
Career Growth Opportunities:Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.
