Amazon Selection and Catalog Systems (ASCS) builds the systems that host and run the worlds largest eCommerce products catalog. We power the online buying experience for customers worldwide so they can find discover and buy anything they want. Our massively scaled out distributed systems process hundreds of millions of updates on the billions of products across physical digital and services offerings. To achieve this we develop the algorithms and build the systems and tools to ensure the safety of the selection and maximize their impact on the Amazon topline all the while continuously growing the overall selection. We develop and apply technologies spanning parallel processing storage Machine Learning Natural Language Processing and Image Recognition.
You will be part of Services Support Team under Catalog Support and Programs (CSP) in ASCS Org. The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for itemrelated problems and issues related to all retail and merchant catalog. As a member of ASCS team youll play a key role in driving Amazons business. You will be responsible for providing Service Level issue support to all ASCS Engineering teams who built tier 13 systems and keep their software packages/configurations free from vulnerability setup and monitor new metrics and alarms for their systems and drive root cause resolutions to the recurrent issues. You will build tools to improve operational efficiency.
This role requires an individual with excellent System/Tool coding abilities along with AWS services understanding. The successful candidate will be a selfstarter comfortable with ambiguity have strong attention to detail and will be comfortable accessing and working with data from multiple sources. The candidate should also have strong communication skills enabling them to work with Engineering team to understand requirements and shape analytical deliverables. Candidate should also have a demonstrated ability to think strategically and analytically about business product and technical challenges with the ability to work crossorganizationally. A keen sense of ownership and drive is must. The role will work with a diverse set of data and crossfunctional teams as well as use data to drive process improvement. An ideal engineer is one who enjoys discovering and solving ambiguous problems can quickly learn complex systems and enjoys building actionable insights from data.
To meet these challenges we are looking for passionate talented and supersmart System Development Engineers. We are looking of people who innovate love coding & solving hard problems and never take no for an answer. Our engineers are topnotch engineers who work hard have fun and make history.
Key job responsibilities
You handle all incoming system and service tickets with responsibilities covering multiple products features and services.
Software deployment support in staging and production environments.
Given a defined problem you deliver a solution which is logical maintainable that uses appropriate technologies and is delivered on time.
You learn current engineering best practices and get their designs code & procedures reviewed and incorporate feedback.
You identify and scope problems and opportunities arising from technical discussions calculate costs of proposed solutions and make technical tradeoffs.
You contribute to operational excellence and perform troubleshooting to resolve defects.
Drive Company Wide Campaigns and keep the Compliance risks (SAS Shepherd etc. for ASCS systems under control.
Handle JDK Migrations for ASCS teams
A day in the life
Big Picture: Solve problems at their root stepping back to understand the broader context
Proactive: You display energy and initiative in solving problems.
Adaptable: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products.
Quality: You demonstrate appropriate quality and thoroughness.
Integrity: You act with personal integrity at all times
Professional: You work within your teams process. You confront problems (even when outside your own domain) propose solutions take ownership through to resolution or ensure a clear handoff. You have a positive cando approach to work
About the team
Catalog Support and Programs (CSP) provides program management and WW user technical support as a single point of contact for issues related to catalog systems and tools. We own implementation of business logic and configurations for these services and systems. We increase selection by onboarding new vendors integrating new catalog feeds and by configuring new marketplace merchant and category setups. We drive strategic crossfunctional programs that span across multiple catalog engineering teams
Bachelors or Master degree in Engineering or related field
Knowledge and experience in at least one modern programming language such as C C Java or Perl
Experience building tools for automation (building testing releasing or monitoring)
1 years of DevOps or SysOps in a largescale software development environment experience
Strong debugging/troubleshooting skills
Knowledge of and proficiency in the use of Python scripting language
Experience on highly concurrent high throughput systems and knowledge of complex distributed systems
Knowledge of AWS services and concepts
Experience of working and collaborating with people in different timezones and experience in handoff process.
Experience in software development lifecycle.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice
to know more about how we collect use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visitfor more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
