Support Co-ordinator

Job Description JOB TITLE: Operations Co-OrdinatorREPORTING TO: Head of Client Services LOCATION: Milton Keynes TheOpportunity We are bespoke electronic security company workingpredominantly in central London, we are looking for a dynamicoperations person who can support the business. They must have anenquiring mind and a huge amount of common sense to fit into ourfamily run business. The Operations Coordinator plays a vital rolein ensuring the smooth and efficient day-to-day operations of thecompany. This position supports various departments, coordinateslogistics and resources, and ensures deadlines and operationalgoals are met. The ideal candidate is detail-oriented, proactive,and thrives in a fast-paced environment This person will be able tospin many plates and work quickly and effectively in this excitingrole. MAIN RESPONSIBILITIES Manned guarding contract As part of alarger CCTV and access control contract, we are working with a 3rdparty security guarding company to provide a bespoke service to ourlargest client. This is a complex contract and will be managed andadministered by you. This includes: - Contract Management: Ensurethat all terms of security contracts are being met, includingstaffing levels, service quality, and compliance with our agreedstandards. - Client Liaison: Act as the primary point of contactfor this contract; handle feedback, resolve issues, and maintainstrong relationship with the contractor and our client. - Day today requirements: Responsible for booking additional guards, makingsure our client’s portfolio of buildings is adequately supportedeach shift. - Site Visits & Audits: Attend monthly meetingswith certain buildings within our client’s portfolio that have veryspecific needs and requirements. - Reporting & Documentation:As part of the contract, we get reports from our guarding partnerthat we check and send onto our client. Your role is to make surethese reports are correct and meaningful. - Incident and complaintsresponses: Client issues to be owned by you and worked through withour guarding partner. Planned preventative maintenance All ourclients have regular pre-planned visits to inspect there securitysystems, it’s a key part of our business and will be managed by youto include: - Contract Management: Ensure that all terms ofsecurity contracts are being met, including staffing levels,service quality, and compliance with our agreed standards. - ClientLiaison: Contacting clients and booking in PPM’s and managing thecompletion and sending out all relevant documents to clients, andproducing any remedials proposals for replacement equipment. -Reporting & Documentation: Reporting back to the manager teamweekly about the current status of PPM’s and that we are hittingout targets. - Team support: Working with the Client Services andOperations Manager to allocate the correct engineer to eachindividual PPM. - 3rd Party contractors: From time to time, we usecontractors to perform certain parts of the PPM process and it willbe your responsibility to work with these contractors and make surethey are working to the high standards set by Opem. Day to dayoperations Working directly for the Head of Client Services youwill assist in the day-to-day operational aspects of the businessand will include: - Make sure all telephone calls and emails areanswered in good time and in a courteous manner. - Providingsupport for all our clients both internal and external - Providingproposal for new installations. - Completion of risk assessmentsand method statements for our larger project. - Meeting clients andsuppliers as and when required. - Working with the team on projectsas and when required. - To actively comply with and promote allworking policies and procedures. Opem Control As part of ouroffering we have our own control room that monitors all ourinstallations outside of normal working hours, and you will be incharge of handover in the morning and afternoons and making surethat the relevant information from the nightshifts comes intooperations and any information that needs to go back out to thecontrol room in the afternoon, this also includes: - Investigationof high levels of alarms in a particular building. - Workingalongside our Client Services and Operations Manager to keep alarmsto a minimum. - Working with clients to make sure they arefollowing procedures to limit the number of false alarms eachnight. - Acting as the conduit between the control room and theoperations/service team. - Making sure all members of the controlroom have regular one to ones. Required skills/Abilities - Strongcommunication skills - Computer literate - Good interpersonalskills to liaise with customers. - Ability to deal tactfully andeffectively with a wide range of people. - Be prepared to work withminimum supervisor or part of a team - 2+ years of experience in anadministrative, operations, or project coordination role -Excellent organizational and time management skills - Strongcommunication and interpersonal abilities - Analytical mindset andproblem-solving capabilities - Ability to multitask and workindependently under pressure - High level of accuracy and attentionto detail What you get from working with Opem - 23 days holidayplus your birthday (and £50 voucher to enjoy on the day). And allnormal statutory days. - Company pension - Working from home on aFriday when fully trained and potential to work from home further.- Free parking in the office. - Annual bonus scheme. - A group ofpeople that want to inspire you to do great things and progresswithin the business.