Specialist Systems Engineer (3rd Line Support)

Specialist Systems Engineer (3rd Line Support)
Permanent
On Site - South West London
Up to £60,000 per annum plus benefits

An exciting opportunity to join the Specialist Technology team with one of our London based global clients has become available for an experienced 3rd Line Engineer. As the Specialist System Engineer, you will be responsible for supporting multiple teams across our Engineering client’s organisation including studio and visual teams. This role will include the support of includes managing the rendering of still images, 3D animation, gaming and Virtual Reality technology, as well as computational fluid dynamics and other bespoke systems beyond standard IT infrastructure.

The Role:
• Gain a deep understanding of the roles of specialist teams, how they contribute to business and project outcomes, and ensure their IT requirements are fulfilled and supported as required.
• Manage and maintain the high-performance computing (HPC) environment, including the render farm and Linux-based CFD clusters, to optimise performance and efficiency.
• Support the use of AI and machine learning tools such as Midjourney, DALL-E, Stability AI, and Adobe Firefly. Work closely with teams using these tools to ensure they function effectively within the existing infrastructure
• Implement, monitor, and deliver new technology solutions to improve quality and efficiency, ensuring that operational systems and hardware are optimised and supported effectively.
• Lead proof-of-concept initiatives and manage projects related to new technologies, workflows, and hardware implementations.

Qualities and Skills Required
• Self-Motivation & Ownership: Demonstrated ability to take ownership of tasks, prioritise workloads, and manage time effectively.
• Advanced Troubleshooting: Ability to diagnose and troubleshoot issues up to a 3rd-line support level, ensuring problems are resolved efficiently.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical stakeholders.
• Operating Systems Expertise: Strong working knowledge and experience with Windows and Linux operating systems, including deployment, maintenance, and troubleshooting.
• Networking Knowledge: Understanding of networking connectivity, diagnostics, and troubleshooting in a technical environment.
• Scripting & Programming: Knowledge of scripting languages and computer programming to automate processes and optimise system performance
• 3D CAD Software: Familiarity with 3D CAD software such as 3ds Max, Rhino, and Revit.
• Visualisation Software: Experience with visualisation tools like V-Ray, Cinema 4D, Octane, Enscape, Twinmotion, Lumion, and Deadline.
• Game Engine Software: Proficiency with game engines such as Unreal Engine and Unity for visualisation and simulation.
• AI & Machine Learning Tools: A good understanding of AI and machine learning tools like Midjourney, DALL-E, Stability AI, and Adobe Firefly. Ability to support the integration and effective use of these tools in design workflows