Our Global Software Client of ours are in the market for a Senior Technical Writer, you will be responsible for creating and refining the content that powers the clients in-app guidance tools, including help documentation and instructional video scripts. This role requires a strong ability to translate complex concepts into clear, user-friendly content, ensuring our guidance tool provides accurate, engaging, and useful information.
Responsibilities
Write clear, concise, and informative help content and FAQs to support users in navigating the chatbot and resolving common issues. Create compelling scripts for instructional videos that demonstrate chatbot features, provide user guidance, and promote engagement. Collaborate with UX designers, AI developers, and product managers to understand project objectives and user needs, ensuring content aligns with overall strategy. Review and refine content to maintain clarity, consistency, and accuracy, ensuring all messaging aligns with the company's voice and style. Analyze user interactions and feedback to identify areas for content improvement and update help documentation, messaging, and scripts accordingly. Participate in content testing and iteration processes to validate the effectiveness of messaging and scripts in real-world scenarios.
Essential Skills
Experience with authoring tools, such as
MadCap Flare.Proven experience writing help content and video scripts, preferably for AI or technology products. Strong writing and editing skills with the ability to create user-friendly and engaging content. Ability to translate technical information into accessible and user-friendly language. Excellent communication and collaboration skills, with experience working with cross-functional teams. Detail-oriented with a focus on accuracy and consistency in content.
Additional Skills & Qualifications
Experience with chatbot development platforms and understanding of their content capabilities. Knowledge of natural language processing (NLP) and machine learning concepts. Proficiency in content management systems and video scripting tools.
Work Environment
Fully Remote but must be able to work US hours
Location
Newcastle upon Tyne, UK
Rate/Salary
- GBP Daily
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.
