Company Mission
In the future, almost everything we consume will simply materialise on our doorsteps – what we call “e-commerce” today will simply be “commerce” tomorrow. But if we continue on today’s trajectory, the growth of e-commerce risks damaging the environment, alienating our communities, and straining the bottom-line for small businesses.
Relay is an e-commerce-native logistics network. We are built from the ground up for environmental, social, and economic sustainability. By building from the ground up we are able to entirely rethink both the middle and last mile enabling us to reduce the number of miles driven to deliver each parcel, lower carbon emissions, and lower costs, all while channelling funds to community members.
At the same time, we’re fixing the last broken aspect of e-commerce for consumers: delivery. As shoppers, we should have complete control over when and how we receive our purchases, and we should be able to return unwanted items as easily as we ordered them. That’s why whenever you buy from a merchant powered by Relay, you’ll be able to reschedule your delivery at any time. And if you don’t like what you ordered, at the tap of a button we’ll send someone to pick it up.
To orchestrate this complex ballet, Relay relies on a wide range of technologies, from advanced routing and planning to sophisticated user experiences that guide our team members on the ground.
About the role
We are looking for a Senior Product Manager to own and drive the tech roadmap for our fleet of Last Mile Couriers. Our Last Mile couriers are at the frontline of Relay’s network, where the parcel makes its way to the end consumer. Your mission as Senior PM will be to deliver a best-in-class working experience for our Last Mile Couriers whilst driving down our cost base and delivering a step-change in delivery quality.
As the Senior Product Manager for Last Mile at Relay, you can expect to
Own the Product Roadmap for Last Mile: prioritise, scope and deliver any and all Tech initiatives which support the success of our Last Mile Fleet, from improving courier experience to optimising delivery quality and driving a cost-efficient fleet.
Work with user research, design and Operations to come up with initiatives which allow us to ‘level up’ the overall performance of our Last Mile fleet
Work with Design, Engineering and Data Science to ensure the scope of different features/releases is well defined and documented, and hold the tech team accountable for delivery
With your counterparts in Ops, be accountable for ensuring the Last Mile teams meet their quarterly and annual goals
More generally: be the ‘face’ of Tech into the rest of the business:
ensure that stakeholder feature requests or initiative ideas are appropriately triaged and prioritised;
Own communicating the product roadmap to the rest of the organisation: make sure stakeholders understand what is on the product roadmap, and why
We are looking for candidates who have
Extensive Product Experience in a fast paced tech company
Experience working in a highly networked business and/or multi-sided marketplace (logistics, on demand food delivery).
Worked on or closely with algorithmic products before (e.g. forecasting and pricing products)
Worked on products which have a strong real-world/physical component to them
Having been in or have worked closely with stakeholders in Operations
You are someone who
Thrives in ambiguous environments where change is the norm
Is biased to action, with a ‘done is better than perfect’ mindset
The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.
Relay is offering
25 days annual leave per year (plus bank holidays).
Generous equity package.
Bupa Global: Business Premier Health Plan - Comprehensive global health insurance with direct access to specialists, dental care, mental health support and more.
Contributory pension scheme.
Hybrid working
Free membership of the gym in our co-working space in London.
Cycle-to-work scheme
A culture of learning and growth, where you're encouraged to take ownership from day one.
Plenty of team socials and events - from pottery painting to life-size Monopoly and escape rooms
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