You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Global Merchant & Network Services brings together American Express' merchant-and network-related businesses. This includes GMS, which manages the relationships with the millions of merchants around the world that accept American Express; Global Loyalty Coalition which includes the international PAYBACK rewards programs; and Global Network Services, which brings together Global Network Partnerships, Network Solutions & Operations, Accertify, InAuth and Prepaid.
Within GS&C, the Field Training & Enablement Americas team is responsible for understanding key business priorities and creating innovative learning and onboarding curriculum that includes sales skills, product, company and industry knowledge, and tools for the Global Merchant Services Field organizations. The Americas Director and team support the GMS Sales & Client Management (CLM) teams based in the United States, Canada, and Latin America and Caribbean regions.
We continue evolving the training capability within this GS&C and this role provides the opportunity to be part of our journey to elevate the function. This is an excellent opportunity for an individual to gain deep understanding of the GMNS organization, develop and refine strategies and specific sales enablement & learning solutions while gaining exposure across GMNS Field leaders.
This position will report to the Director, Global Capabilities & Tools Field Enablement and Training
The Manager, Field Enablement for Merchant’s Salesforce platform will be a strategic partner and thought leader to the EMEA Sales & Client Management organizations, responsible for executing on the enablement strategy to drive value to our stakeholders, provide global adoption data driven insights, build the MerchantForce adoption metrics at global level to provide user profitability and business driven metrics. This includes consulting with stakeholders about business priorities and needs, creating customized and value-add product effectiveness strategies, and leading enablement efforts that drive business growth, merchant experience and productivity. This is a great opportunity for an ambitious self-starter to gain deep understanding of the GMNS organization, develop and refine strategies, and gain exposure to leadership within the organization.
How will you make an impact in this role?
Forge strategic relationships with regional stakeholders at all levels to build strong and trusting partnerships. Build strong relationships with business stakeholders to define MerchantForce-specific goals and KPIs as well as indicators of success for product. Strong curiosity and initiative in tackling MerchantForce adoption analysis; dives deeply into the data, relentlessly pursues its meaning and how these insights can drive business performance. Consult with leaders and business partners on business priorities and develop customized short-term and long-term approaches to support stakeholder needs. Maintain deep understanding of EMEA’s stakeholder’s day-to-day responsibilities, supporting capabilities, and customer needs (including development and management of user personas) Develop and maintain stakeholder OKRs. Influence and execute field enablement strategy and trainings to support regional stakeholder teams in growing business and improving productivity. Collaborate with product owners to influence product roadmap that enable business processes to support the customer lifecycle and meet GMNS goals.
Minimum Qualifications:
Experience with and/or strong understanding of sales and client management teams. Ability to build relationships across various stakeholders and influence without authority on high visibility projects. Excellent analytical and problem-solving skills, with experience managing data from Cornerstone/LUMI Experience as Data Analyst in a similar role, with strong proficiency in Data Science Libraries, Python, SQL, and Excel. Excellent written and verbal communication skills with experience presenting innovative ideas to audiences of all levels. Results-driven mindset with the ability to drive change management, navigate through ambiguity, and balance multiple priorities. Keen attention to detail, high degree of accountability and integrity Passion for the customer and user experience Professional experience with CRM/Salesforce.com preferred. Experience in creating and delivering training content for a product.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
