Senior Manager, Customer Success and Operations

Compliant
London
5 months ago
Applications closed

Related Jobs

View all jobs

Data Scientist

Product Director - Digital Health

Senior Machine Learning Ops Engineer

Informatics Data Scientist

Programme Manager (BSc Economics, Finance & Data Science)

Lead Machine Learning Engineer (3 Days Left)

Company Overview

At Compliant, we are shaping the future of digital media for responsible audience development, consumer targeting and media curation. The lack of industry transparency means unlawful and unethical data practices go unseen, potentially exposing well meaning companies to irreparable harm. As consumer data becomes a company’s most valuable marketing asset, Compliant is an essential ingredient in both the collection and activation of this privacy-first data.


Founded in 2022 by industry veterans from Facebook, Procter & Gamble, and Unilever, our AI-driven technology today powers global brands, media agencies, and publishers. In their efforts to prioritize privacy and data compliance, leading companies can now ensure their data collection efforts and media investments flow towards higher quality audiences, supply partners and impressions. Data compliance is now a strategic advantage for businesses of any size.


As a rapidly growing, early stage company with a strong presence in the US and Europe, come join the Compliant team who is shaping the future of privacy & compliance in digital marketing & media. 


Job Description

We are obsessed with Client Success. Customer Success team members play a primary role in defining success, setting strategies and enabling clients to implement their consumer privacy and data compliance efforts.


In this role, you will be the primary point of contact with our enterprise customers, helping them maximize the benefits of our technology and ensuring they receive exceptional support and guidance throughout their journey. You’ll also play a key role in the company, working closely with the co-founders and technology teams to define, implement  and continuously optimize operational processes and best practices. 


This is a unique opportunity to join a company in a pivotal role as data compliance becomes a defining standard for responsible and ethical media.


Main Responsibilities  

  • Build strong relationships.Cultivate and maintain strong, long-lasting relationships with strategic customers and key diverse stakeholders (leadership, technical, marketing) across Europe and the Americas, ensuring their satisfaction and success.
  • Manage & grow accounts:Lead onboarding, customer training and implementation of products into customers. Drive business growth by identifying new opportunities, generate expansion strategies and lead contract negotiations - ensuring customer retention and growth.    
  • Use a data-driven success approach:Provide strategic advice to customers, challenging them to improve their internal processes and achieve better outcomes, ensuring they derive maximum value from our solutions. Analyze and interpret data to offer clients strategic guidance on setting and achieving their goals. 
  • Collaborate:As an early stage company key member, seek to identify, build and embed new processes & blueprints focused on improving customer value over time.
  • Be a product expert:Closely collaborate with product and data science teams to help clients fully maximize the value of current solutions while providing valuable voice of the customer feedback with the product team.


Experience & Fit

  • 5+ years Account Management experience in digital media consulting, digital marketing agency or advertising technology companies. 
  • A solid understanding of digital media platforms and programmatic media buying is highly desirable. Experience in privacy, ad verification and data compliance is preferred.
  • Experience at working from 0-1 on problems, with examples of leading teams or operational processes and systems from idea to execution.
  • Solution oriented, agile self starter who is comfortable working in, and have experience in a rapidly changing high growth or startup environments. Can think strategically as well as adopt a hands on approach - is willing to roll up sleeves on a variety of tasks. 
  • Excellent communication and interpersonal skills, proven ability to build strong customer relationships. 
  • Enjoys a flexible approach to working in order to support a diverse client base across the Americas and Europe.  
  • Values: low ego, collaborative, entrepreneurial mindset  


Benefits

  • Competitive salary
  • Flexible in terms of location, working hours
  • Professional development opportunities


Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Jobs

Negotiating Your AI Job Offer: Equity, Bonuses & Perks Explained

Artificial intelligence (AI) has proven itself to be one of the most transformative forces in today’s business world. From smart chatbots in customer service to predictive analytics in finance, AI technologies are reshaping how organisations operate and innovate. As the demand for AI professionals grows, so does the complexity of compensation packages. If you’re a mid‑senior AI professional, you’ve likely seen job offers that include far more than just a base salary—think equity, bonuses, and a range of perks designed to entice you into joining or staying with a company. For many, the focus remains squarely on salary. While that’s understandable—after all, your monthly take‑home pay is what covers day-to-day expenses—limiting your negotiations to salary alone can leave considerable value on the table. From stock options in ambitious startups to sign‑on bonuses that ‘buy you out’ of your current contract, modern AI job offers often include elements that can significantly boost your long-term wealth and job satisfaction. This article aims to shed light on the full scope of AI compensation—specifically focusing on how equity, bonuses, and perks can enhance (or sometimes detract from) the overall value of your package. We’ll delve into how these elements work in practice, what to watch out for, and how to navigate the negotiation process effectively. Our goal is to provide mid‑senior AI professionals with the insights and tools to land a holistic compensation deal that accurately reflects their technical expertise, leadership potential, and strategic importance in this fast-moving field. Whether you’re eyeing a leadership role in machine learning at an established tech giant, or you’re considering a pioneering position at a disruptive AI startup, the knowledge in this guide will help you weigh the merits of base salary alongside the potential riches—and risks—of equity, bonuses, and other benefits. By the end, you’ll have a clearer sense of how to align your compensation with both your immediate lifestyle needs and long-term career aspirations.

Jobs

AI Jobs in the Public Sector: MOD, NHS & Gov Digital Service Opportunities

Artificial intelligence (AI) has rapidly evolved from a niche field of computer science into a transformative force reshaping industries across the globe. From healthcare to finance and from education to defence, AI-driven tools and techniques are revolutionising how we approach problems, improve efficiency, and make data-driven decisions. Nowhere is this transformation more apparent than in the United Kingdom’s public sector. Key government entities, including the Ministry of Defence (MOD), the National Health Service (NHS), and the Government Digital Service (GDS), are increasingly incorporating AI into their operations. Consequently, AI jobs within these bodies are growing both in number and strategic importance. In this comprehensive blog post, we will explore the landscape of AI jobs across the UK public sector, with a close look at the MOD, the NHS, and the Government Digital Service. We will delve into the reasons these organisations are investing heavily in AI, the types of roles available, the essential skills and qualifications required, as well as the salary ranges one might expect. Whether you are a new graduate keen to make a meaningful impact through your technical skills or a seasoned professional looking for your next career move, the public sector offers a wealth of opportunities in AI. By the end of this article, you will have a clearer understanding of why AI is so crucial to the public sector’s success, which roles are in demand, and how you can tailor your application to stand out in a competitive and rewarding job market.

Jobs

Contract vs Permanent AI Jobs: Which Pays Better in 2025?

n the ever-evolving world of technology, the competition for top talent in artificial intelligence (AI) is intense—and the rewards are significant. By 2025, AI roles in machine learning, natural language processing, data science, and robotics are expected to be among the highest-paid professions within the UK technology sector. As an AI professional, deciding between contracting (either as a day‑rate contractor or via fixed-term contracts) and permanent employment could drastically impact your take‑home pay, job security, and career trajectory. In this article, we will delve into the various types of AI roles in 2025—particularly focusing on day‑rate contracting, fixed-term contract (FTC) roles, and permanent positions. We will compare the earning potential across these three employment types, discuss the key pros and cons, and provide practical examples of how your annual take‑home pay might differ under each scenario. Whether you are already working in AI or looking to break into this booming field, understanding these employment options will help you make an informed decision on your next move.

🍪 We use cookies to enhance your browsing experience on our website. By continuing to use this site, you consent to the use of cookies as described in our Cookie Policy. You can review our Cookie Policy for more information.