Senior Fraud Manager

Business Unit:  Virgin Money Investments (VMI)
Salary range: £58,400 - £73,000 per annum DOE + red-hot benefits
Location:  Hybrid – Occasional travel to VM Hubs and Partner UK sites maybe required.
Contract type: 12-month Fixed Term Contract

Our Team

VMI has a small but highly focussed Economic Crime focussed on ensuring good outcomes for our customers. We are unique at Virgin Money as we are focused on the investments (stocks & Shares ISA, pension and general investment account) provision direct to retail customers.

What you’ll be doing

You will be the go-to fraud expert within the business providing industry/domain insight as well as direction and delivery support to the wider team.

Work closely across the business with 1st and 2nd line to help the business deliver good outcomes for customers.

You will evolve the fraud strategy and have an interest in how new and emerging technologies e.g. machine learning could be used to develop our business

Mobilise and manage implementation of fraud systems, recommending enhancements to current fraud detection applications.

Lead all complex fraud cases through investigation to conclusion, liaising with external organisations as required.

Develop a dedicated fraud handbook to support the business and management of fraud cases.

Work with business teams to review customer journeys, identifying areas where fraud controls could be enhanced.

Optimise and monitor performance of all application fraud detection and prevention systems and associated models.

Support the business with implementing change, ensuring that fraud risk is considered and managed as needed.

Be part of an innovative business team that tune application fraud defences to prevent fraud, while balancing operational impact and genuine customer interventions

Support external engagement with third party suppliers, industry bodies and law enforcement as required

Work with 1st line and the MLRO to determine VMI’s go forward operating model for fraud.

Represent VMI on external fora, ensuring new and emerging threats within the investment industry are responded to at pace.

Provide training and awareness sessions to support colleagues and 3rd parties with skills such as red flag identification.

Develop MI and reporting for key governance forums.

Lead the analysis and implementation of regulatory change related to fraud.

We need you to have

A positive, proactive attitude and enjoy working as part of a team, be adaptable and enjoy working in a fast-paced environment whilst managing multiple stakeholders

Fraud subject matter expertise - demonstrable experience of managing fraud cases and implementing systems to prevent and detect fraud.

Understanding of machine learning and its application within the fraud domain

A sound understanding of fraud risk and fraud processes and controls.

Proven leadership, influencing and decision making skills

Strong planning, problem solving skills

Resilience to stimulate debate and challenge proposals to ensure best outcomes achieved

Experience of managing successful relationships with partners and 3rd parties

Sound business acumen and judgment; ability to see and communicate fraud challenges in business terms; ability to understand and deliver business value

Red Hot Rewards

Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.

Up to five extra paid well-being days per year​. 

20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 

Market-leading pension.

Free private medical cover, income protection and life assurance.

Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. 

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team

It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. 

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks