Senior Digital Performance Analyst

Senior Digital Performance Analyst

Pay up to£73,350,plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a Senior Digital Performance Analyst to join our community of tech experts in DWP Digital.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Strong stakeholder management skills and experience of working with a range of people and teams to drive evidence-based decision making. Experience of pro-actively building relationships across different teams, advocating for the use of data and managing people through change.
• Experience in tackling loosely defined problems, working with stakeholders and colleagues to narrow down scope and define requirements for analysis. Working to deliver value from data iteratively and at the earliest opportunity in alignment with business goals.
• Experience in developing performance measurement for an initiative, policy or service. Expertise in constructing metrics which best reflect true progress towards objectives or deviation from service levels, using available data.
• Experience of performing and supervising in-depth analysis using a variety of data sources and techniques to create a compelling narrative and holistic understanding of a service, policy or system.
• Excellent written and oral communication, with ability to present complex analysis clearly and concisely to a variety of audiences, explain the implications of analytical evidence and limitations of data sources and provide recommendations.
• Technical experience: SQL and Google Analytics.

Why do we need a Digital Performance Analyst like you?

DWP teams need information about how our digital services are being used and whether they meet our users' needs.

Gathering and analysing data helps us make better, more-informed choices. Your mission will be to turn data into stories that help our product teams provide a great user experience.

You'll bring user journey data to life for your agile, multidisciplinary teams.

You'll help others us understand the complexity of user behaviour by analysing data across the whole lifecycle - from its rawest form to generating insights.

And you'll develop meaningful performance measures to methodically test your hypotheses and the impacts of changes.

You and your role

Humans are complex, therefore the problems you'll be solving will be complex too. And there is no environment with the scale, complexity and unique challenges of DWP.

You'll use and develop data services in Azure and Power BI. You'll even have the chance to use robots and machine learning to predict and solve problems before they occur.

Our Performance Analyst community is supportive and expert. Whatever you don't yet know, we will create opportunities for you to learn.

We care about our community and understand that people are not numbers. We can offer you a working environment that is family friendly, supportive and inclusive, as part an organisation with real social purpose.

Details. Wages. Perks.

Location:You'll join us in one of our brilliant digital hubs in Manchester, Birmingham, Leeds, Newcastle, Sheffield or Blackpool, whichever is most convenient for you.

Hybrid Working:We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay:We offer competitive pay of up to£73,350

Pension:You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to£19,090per year.

Holidays:

A generous leave package starting at 26 days rising to 31 days over time.

You will also get all the usual public holidays.

Additionally, you take up to 3 extra days off a month on flexi-time.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture:Employer of the Year 2023(Women In IT Awards),Founders Award for Outstanding Digital Leadership 2023(Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

Apply:complete your application on Civil Service Jobs. There'll be full instructions when you click through.Interview:a single stage interview online.

CLICK APPLYfor more information and to start your application.

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