What You'll Do:
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row!
The mission of the Sales Engineer (SE) at LogicMonitor is to support the full sales cycle from a technical perspective, be the knowledge matter expert on the LogicMonitor technology portfolio & act as a conduit between Sales and Product Management, Professional Services and Technical Support. Supporting the sales process entails starting with the scoping of the project (Requirements analysis, success criteria, limitations), assisting with demos, tailored to highlight and address customers business & technical pain points (Covering all tech requirements) and guiding proof of values (Helping to showcase value with some customisation and product config) and ensuring technical sign off versus success criteria. The SE also is also looked at as a product expert within the sales organisation. Sales Engineers have the critical function to train the entire sales organisation both as part of on boarding and also regularly on the LM product to ensure the appropriate level of product and technical knowledge for the sales team to be most successful. Finally for all new product releases the sales engineering team should be briefing the sales team on product releases as they happen and also on progress with datasource creation, fault correction and roadmap updates.
Here's a closer look at the duties in this key role:
Core Competencies & Responsibilities:Technical Expertise: In-depth understanding of hybrid observability concepts such as agentless monitoring, protocols, logs, etc. The SE will be able to combine these concepts into an actionable recommendation for solving complex business problems.Communication Skills: Be able to explain complex technical concepts in a clear, concise, and engaging way to both technical and non-technical audiences, including discussions with business leaders. The successful SE will be able to create and articulate a unique story based on the prospect or customer needs and how LogicMonitor can help them succeed.Sales Acumen: Consultatively engage with prospects and customers, demonstrating a deep understanding of their concerns and issues, and effectively position LogicMonitor as a critical solution when appropriate, or disqualify poorly matched engagements.Problem-Solving Skills: Ability to troubleshoot technical issues during demos or POVs and suggest solutions that effectively address prospect or customer pain pointsPre-Sales Support: Provide technical expertise during the sales cycle. This includes product demonstrations, proof-of-values (POVs), explaining “the art of the possible”, and answering technical questions from potential customers or sales people. It also includes partnering with sellers and sales leaders to create an opportunity strategy to successfully win the opportunity.Technical Presentations & Workshops: Deliver prospect oriented presentations and workshops to showcase the platform’s capabilities and educate potential customers on its benefits.Business Value Assessment: Cooperatively work with the sales team to understand customer value drivers and create a compelling value proposition that addresses the technical and business challenges faced by the prospect or customer.Sales documentation: maintain opportunity and account documentation to aid in the advancement of deals and reporting to sales leadership.
What You'll Need:
3+ years of relevant experience Excellent communication skills in English and French in written & verbally Competent presenter both via webex and in person - ideally with experience in public speaking Able to articulate technology and product positioning to both business and technical users Creative problem solving and troubleshooting is essential - sometimes a solution will require us to think outside the box to deliver a working solution for a customer Experience in Linux and or Windows/Network administration and operations. Knowledge of the following protocols and technologies desired:
WMI, PerfMon, SNMP, SQL, JSON, XML, JMX; Scripting (Groovy and Powershell ideally, but an understanding of logical scripting structures is key);
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