DigitalGenius is a CX platform for E-commerce that combines artificial intelligence with process automation and deep integrations to deliver incredible customer experiences to some of the largest and fastest-growing E-Commerce businesses in the world. We’re a global team committed to driving CX Excellence in E-Commerce headquartered in London, UK with colleagues based across the UK, US, Canada, and Europe.
We are friendly and informal people who are passionate about our brand as we all have a stake in our success. We have an inclusive environment, welcoming the skills and experience from many diverse backgrounds, and together we have created who we are and what we sell. We are proud of our achievements and continue to strive for the unknown.
The Role:
We’re seeking a dynamic Sales Development Lead, based in the UK, to help scale our AI startup and contribute to our ambitious growth goals. If you are excited by the opportunity of driving customer acquisition, leading a team, and being a key player in scaling a fast-growing AI company, this role could be for you.
As the Sales Development Lead, you will play a pivotal role in managing and developing a team of Sales Development Representatives (SDRs). You will be responsible for driving new business opportunities, nurturing prospect relationships, and collaborating closely with our sales, marketing, and partnership teams to generate and convert leads.
This role offers an excellent opportunity for rapid career development, reward, and exposure to the evolving world of AI and E-commerce.
Responsibilities
- Lead, mentor, and develop a team of Sales Development Representatives to achieve and exceed sales goals
- Build and execute strategies to generate, qualify, and nurture leads, delivering a strong pipeline of prospects for the sales team
- Collaborate with sales and marketing teams to design and optimize outreach campaigns that resonate with prospective customers
- Engage with potential clients to understand their pain points, ensuring our solutions align with their business needs
- Use data to analyze and improve team performance, identifying areas for growth and implementing best practices
- Train and support the SDR team on lead qualification, outbound prospecting, and objection handling
- Report on key performance metrics, providing insights to senior leadership to drive decision-making
- Work closely with account executives and the partnership team to transition qualified leads and ensure a smooth handoff
- Stay informed of industry trends and product offerings to be a valuable resource for prospective clients
- Support and enhance team culture, contributing to a collaborative and positive work environment
- Ultimately own the pipeline generation target for the SDR team
Requirements
- 2+ years of experience in sales development or business development, ideally within SaaS or E-commerce
- Proven track record of success in a sales development role, with experience in leading or mentoring a team
- Excellent communication and interpersonal skills, with the ability to build relationships and influence decisions
- Strong problem-solving skills and the ability to adapt to the fast-paced environment of a tech startup
- Self-motivated, ambitious, and results-driven, with a passion for developing talent and driving team success
- Experience working with CRM tools (e.g., Hubspot) and sales engagement platforms
- Familiarity with AI and E-commerce solutions is a plus
- Ability to work independently and thrive in a remote or hybrid work environment
Benefits
- Start up culture
- Competitive salary
- Generous vacation time
- Quarterly team events / perks
- Annual company week off
- Travel pass or Gym Membership
- Birthday day off
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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