Remote Monitoring Specialist

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow

We are now looking for aRemote Monitoring Specialist who will be responsible for analysing incoming alerts and supporting data related to the equipment as well as advising customers and dealers to improve equipment efficiency while reducing operating costs. In this role you will be monitoring and diagnosing errors related to the elements of condition monitoring. The findings and diagnostics are communicated to technical helpdesk and field technicians, who proactively provide solutions and recommendations to customers. 

This position is located inEllesmere, UK.

Main tasks and responsibilities

Perform remote monitoring of equipment alerts for customers equipment fleet as well as remote diagnostics of errors Communicate and collaborate with technical helpdesk and field technicians Continuous build-up and maintenance of the knowledge database Gather knowledge and information from the frontlines and help them to be successful with new digital ways of working and innovative remote maintenance Provide valuable input to the frontlines to create action item recommendations to improve the performance of equipment Provide input and learnings to the data science team responsible for creating and maintaining predictive algorithms Aggregate, correlate, and analyse equipment performance and condition data Track and manage recommendations from creation to close and provide customers detail on outstanding, closed, and completed recommendations showcasing the value received

What you’ll need to succeed

Bachelor degree in mechanical/ electrical engineering, system engineering, sustainability or similar field Alternatively: Very strong experience and background in similar fields & role: maintenance services in an industrial mechanical engineering equipment fields Strong experience in heavy machinery maintenance diagnostic and problem solving. Understanding of reading and interpreting mechanical, hydraulic and electrical schematics Working in a similar environment in control rooms, monitoring centres or NOC is an advantage Proficient with interpreting results from complex technical analyses and present results in a form that is understood and actionable by operations, product or marketing stakeholders Excellent communication skills (written and verbal), with a real team player mindset Fluency in English (both written & verbal) is a must

You will be part of

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.