Project Lead - AI Solutions Team

At Ophelos we believe in a different way to deal with debt. One that puts empathy and understanding front and centre approaching our customers as individuals no matter what theyre going through.

For too long people in debt have borne the brunt of poor industry practices. Intimidating tactics timeconsuming customer service and a onesizefitsall approach that overlooks the reasonsanyonecan fall into debt in the first place. Meanwhile businesses suffer too. Poor customer experience translates to poor customer satisfaction high churn rates bad brand reputation and ultimately missed opportunities.

Thats why were taking a radically different approach. Pioneering an industryfirst AInative collections platform we build products that help individuals clear their debts in a way that suits them whilst providing businesses with an improved customer experience and gamechanging insights into their customer base.

Since our launch in 2021 weve worked with some of the UKs leading companies including Octopus Scottish Power and Philips helping millions of people move toward a more stable debtfree future. In 2023 we were acquired by Intrum Europes biggest credit management service and have begun the next phase in our growth expansion into 17 European markets over the next two years.

The Project and Consult Lead for our AI Enterprise Solutions Team will play a pivotal role in driving AI initiatives across our parent company Intrum. This position requires a unique blend of project management expertise AI domain knowledge and business acumen. The ideal candidate will coordinate complex AI projects manage relationships with external stakeholders and identify strategic opportunities where AI can create significant business impact.

In this role youll get to:

Project Manage:

• Lead and coordinate multiple AI projects simultaneously ensuring they meet objectives timelines and resource constraints
• Develop comprehensive project plans including scope definition resource allocation and risk management
• Track project progress resolve bottlenecks and communicate status updates to all stakeholders
• Facilitate collaboration between technical AI teams and business units

Lead:

• Serve as the primary liaison between the AI team and internal/external stakeholders
• Identify and qualify highvalue opportunities where AI solutions can drive business results
• Translate business challenges into technical requirements for the AI team
• Present AI capabilities project results and value propositions to nontechnical audiences
• Guide business units in developing AIdriven strategies

Be strategic:

• Help identify and prioritise areas where AI can have the greatest business impact
• Contribute to the strategic roadmap for the Center for AI Excellence
• Stay informed of emerging AI trends and best practices in the industry
• Support the development of business cases for AI investments

• Demonstrated success in managing complex crossfunctional projects
• Strong understanding of AI/ML concepts applications and limitations
• Exceptional communication skills with the ability to translate technical concepts for business audiences
• Proven ability to build and maintain successful business relationships
• Experience working in collaborative fastpaced environments

We are continually evolving our benefits package at Ophelos. We currently offer:

• Private healthcare through Vitality
• 500 L&D budget
• 200 Working from home allowance
• Cashback on costs of the dentist opticians and more
• 25 days holiday
• Flexible Public Holidays (decide when to take time off)
• 20 days Work From Abroad allowance
• Free access to counselling sessions through our EAP
• Flexible Working arrangement work from home or from the office
• Cycle to work scheme
• Company pension

At Ophelos we are dedicated to ensuring that every candidate has an equal chance to succeed. If you needspecific adjustments during the hiring process please let us know.

Ophelos launched in June of 2021 backed by investors such as AlbionVC Connect Ventures and Fly Ventures. In 2023 we were acquired by Intrum Europes biggest credit management service. Our growing team has team helped build some of the worlds most successful businesses including the likes of Monzo Google Oracle ASAPP IBM and more in addition to pioneering innovative products sitting at the intersection of enterprise financial technology artificial intelligence and academia working with institutions such as Oxford University the University of Amsterdam and the University of Hong Kong.

Supporting customers and businesses to improve their financial health is a longterm mission. Our company values act as our north star steering our every move as an organisation and are the backbone of our unique company culture. Our values and culture allow us to stay true to our larger purpose even as we continue to grow at a rapid pace.

Customers and Clients firstWe exist to help real people move through debt and to get clients paid back. This commitment drives how we design products deliver services and interact with customers and clients daily.

Dream bigWe have ambition and drive to succeed were not just raising the bar were confidently asserting ourselves as the benchmark.

Get it doneWere decisive and embrace a sense of urgency; we dont let opportunities get away from us. Wed rather act quickly and take informed risks iterating and learning as we go.

Win as oneWe work as one team supporting each other and aiming for shared goals. At Ophelos the team isnt just individual departments its all of us together. We challenge and support each other because we care about everyones growth and success.

Ophelos is committed to creating a diverse work environment and is proud to be an equal opportunity workplace providing equal employment and advancement opportunities to all team members. We are building an environment where every Ophelos team member can thrive feel a sense of belonging and do the best work of their careers. We value diversity and recruit hire and promote individuals solely based on talent qualifications competence and merit. We evaluate candidates without regard to race colour religion age sex sexual orientation gender identity national origin disability or other protected characteristics as required by law and as a matter of our company values.

GDPR Notice

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Your personal data will be shared with Greenhouse Software Inc. a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controllers behalf. Accordingly if you are located outside of the United States your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects the transfer will be subject to appropriate additional safeguards under. You can obtain a copy of the standard contractual clauses by contacting us at

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR you have the right to request access to your personal data to request that your personal data be rectified or erased and to request that processing of your personal data be restricted. You also have to right to data portability. In addition you may lodge a complaint with an EU supervisory authority.