Product Support Engineer

Job Description

At Rolls-Royce we have a number of exciting opportunities to work in our Lifecycle Engineering teams in the UK and Germany within Rolls-Royce's Defence and Civil Divisions. Lifecycle Engineers (Product Support Engineers) are focused on ensuring safe, reliable, durable, and cost-effective products for our customers. They support the design and development of our new products, and provide technical support to our in-service product fleets. The role is broad and varied; you could bring your existing skills to immediate customer operational support, attribute analysis, complex investigations or influence the next generation of our future products.

As the prime engineering interface to the customer for the in-service fleet, Lifecycle Engineers are dedicated to providing technical excellence and rapid response towards solving engine technical and operational difficulties - anytime, anywhere, and always in a professional manner. You will lead investigations of service events, working closely with design engineers, company specialists and our customer organisation. You will drive the determination and implementation of appropriate field containment strategies to minimise operational disruption and advise on any necessary design changes to address root cause.

As an authoritative engineer, you will facilitate detailed reviews of the service-run product hardware to understand component deterioration and the impact on product functionality. Your work will enable products to meet the project and business requirements for the key attributes including safety, reliability and maintenance burden and have a direct impact on the product's in-service costs and company profitability. You may also work with the design community to bring better products to market through the development and upkeep of in-service product attribute models and application of Design for Service thinking.

Key Responsibilities

• The management of known and potential safety issues and representation at Safety Boards.
• Leading multi-disciplinary integrated teams in the investigation of service issues associated with durability, cost, reliability or maintainability to introduce containment actions, establish root cause and recommend corrective actions.
• Preparing and delivering technical communications to airframers, regulators, operators, and internal stakeholders.
• Providing technical support to resolve technical queries and operational arisings.
• Ensure compliance with requirements specified by regulatory authorities and to adhere to technical and business requirements of internal & external stakeholders.
• Identify cost reduction opportunities by reviewing and maintaining product service policies and any associated maintenance planning documentation.
• Predicting future safety and reliability performance based on failure rates, adopting statistical techniques to support Numerical Risk Assessment, Parametric Distribution and fly forward analysis.
• Modelling deterioration mechanisms and business critical service attributes and identify opportunities for optimisation.
• Supporting and influencing the design organisation to ensure our future products are capable of meeting their in-service product attributes (reliability, service cost, time on wing etc) from Entry into Service, including management of FRACAS.

Qualifications

• Qualified to degree level in a STEM subject and with experience in a relevant engineering environment (Mechanical, Aeronautical, Electrical, Materials Science & Metallurgy or Controls)

Desired experience

• Candidates should have strong analytical and problem-solving skills, able to use data-driven approaches to inform decisions and capable of systems-level thinking.
• Being comfortable performing complex tasks that are novel and ambiguous.
• Strong planning and personal organisational skills capable of leading cross-functional teams in a collaborative way and building strong relationships (e.g. specialists, suppliers, customers, partners) is desirable.
• You will have excellent verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
• If you are working towards a Chartered/Incorporated status or are a Chartered Engineer/ hold an affiliate / associate membership of a relevant professional body, this would be advantageous.

To work for Rolls-Royce you may need to hold a Security Check (SC) clearance without any caveats to that clearance for some roles. Rolls-Royce will support the application for Security Clearance if you don't currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets, for some roles you must hold a UK nationality.

We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential.

We welcome applications from people with a refugee background.

You can learn more about our global Inclusion strategy at Our people | Rolls-Royce

Job Category

Engineering for Services

Posting Date

14 Mar 2025; 00:03

Posting End Date

28 Mar 2025PandoLogic. Keywords: Product Engineer, Location: Derby, ENG - DE23 8NX