Principal User Assistance Developer

Our customers run their businesses on our platforms and our mission is to provide them with best-in-class compute, storage, networking, database, machine learning, artificial intelligence, security, and foundational services. We seek a top-notch, senior technical writer with deep knowledge and experience in creating technical documentation that include real-world examples and scenarios as well as documenting APIs and SDKs. As a member of the technical content team, you will have significant influence on technical content strategy in all areas, including authoring environments, integration with engineering workflows, automation tooling, and style guide development. You will also collaborate closely with our state-of-the-art user experience team to go beyond traditional forms of product documentation to deliver a ground-breaking overall user experience. At Oracle you can have significant strategic and technical impact by helping to build innovative technical content from the ground up. If you enjoy a challenge and seek to influence your work and working environment, this may be the opportunity for you.

Qualifications

10+ years of experience writing user and developer-focused content or training materials, including guides, tutorials, and white papers. Understanding of cloud concepts and technologies Experience developing API and SDK documentation. Knowledge of REST principles and design. Impeccable written English skills.  Experience developing multimedia assets. Strong team player with outstanding communication, organization, and interpersonal skills. We believe the HOW is as important as the WHAT. A history of fearless hands-on investigation and product use and a strong customer advocate mentality. Comfort with agile, swiftly changing, dynamic software development situations. Ability to learn new technologies quickly. Ability to establish and follow style and usage guidelines. Ability to drive, follow, and evangelize cross-team processes. Familiarity with software localization and accessibility guidelines. Understanding of transformation engines and content management systems. Experience using distributed source code management systems, such as Git. Experience using enterprise-grade bug tracking systems, such as JIRA. Experience and commitment to capturing and maintaining institutional knowledge . A Bachelor’s degree in a writing-intensive field, or significant work experience in startups or fast-paced enterprise technology development environments. Leadership of a significant documentation team effort. Ability to write code samples in Java. Experience developing multimedia assets Knowledge of DITA, XML, CCMS, and authoring tools such as Oxygen XML Editor

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Career Level -

Deliver accurate customer-facing documentation on time and with a high degree of quality. Collaborate with the user experience team to ensure that technical content — including documentation, multimedia, contextual help, UI text, and other forms of assistance — are discoverable, usable, and pleasing to the customer. Work closely with engineers and product managers as APIs and SDKs are developed to author documentation in real time. Contribute to strategic initiatives around authoring environments, development processes, and automation tooling. Work closely with other members of the technical content team and follow corporate and team style guides to ensure consistency in workflow and writing style. Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards. Lead and drive cross-team or cross-organizational projects and initiatives.