Practice Support Specialist

Abtrace Limited
London
4 months ago
Applications closed

Related Jobs

View all jobs

Data Protection Officer

Data Scientist - Gen AI - Remote

Data Scientist - Gen AI - Remote

Data Scientist - Gen AI - Remote

Data Scientist - Gen AI - Remote

Data Scientist - Gen AI - Remote

Job summary

We are a health tech company focussed on improving primary care, and are looking for an experienced General Practice Administrator to join our team as a Practice Support Specialist,to ensure our clients achieve the best possible outcomes with our software.

If you meet the following criteria, we want to hear from you:

A solid understanding of how GP practices operate Experience with QOF and monitoring recall Exceptional people skills Enthusiasm for how technology can help primary care

The ideal candidate will bring a strategic mindset, operational expertise, and a commitment to fostering great customer relationships.

Main duties of the job

As a Practice Support Specialist, you will play a key role in onboarding and supporting GP practices to ensure successful adoption of the Abtrace platform. This customer-facing role involves training, troubleshooting, and proactively engaging with practices to maximise their value from the software. Youll also gather user feedback and collaborate with the internal team to continuously improve the platform and client experience.

About us

Abtrace is a health tech company based in London, with a team of doctors, researchers, developers and data scientists that bring together software engineering, machine learning expertise and medical experience to build clinical algorithms to support primary care clinicians.

The team is dedicated to creating digital health software to deliver Population Health interventions individualized to patients. This involves the continuous scanning of the entire health record of a patient to detect signals of deterioration, early onset of new disease and opportunities for preventative interventions. Our innovative platform empowers GP practices, Primary Care Networks (PCNs), and Integrated Care Boards (ICBs) to streamline patient management, improve outcomes, and maximise funding.

We work with over 250 primary care practices covering million patients.

Benefits

Competitive salary, depending on experience Private Pension Generous maternity/paternity leave Flexi working & possibility for remote working (with at least 2 days a week in the company office in Paddington, London) Company's office in Paddington - easy commute and comfortable surroundings Motivated, highly functioning, multi-disciplinary team Opportunity to be involved in ground-breaking technology impacting patient health

Job description

Job responsibilities

Main duties of the job

This is a customer facing role and responsibilities include:

Account Management:

Guide GP practices through the onboarding process, ensuring smooth setup and configuration of the Abtrace platform. Build and maintain strong relationships with practices, acting as their primary point of contact.

Training & Support:

Deliver effective user training sessions tailored to various team members within a practice (admin staff and clinical staff). Use your experience in running recall searches to teach users how to recreate these in the Abtrace software. Provide ongoing support, resolving issues promptly and liaising with the wider team to reach solutions quickly.

Proactive Engagement:

Monitor client usage data to identify opportunities for improvement and maximise adoption. Act proactively to ensure practices derive maximum value from the software.

Feedback & Collaboration:

Collect and communicate user feedback, feature requests, and potential improvements to the technical team. Collaborate with the Abtrace clinicians to address any client concerns requiring clinical expertise.

Person Specification

Experience

Essential

1. Solid understanding of GP practice operations, including workflows, use of searches in EMIS or SystmOne, and how these have implications for practice performance / payments. 2. Comprehensive understanding of recall for QOF, Locally Commissioned Services, and Medication Monitoring 3. Exceptional interpersonal and communication skills, with a proven ability to build and nurture professional relationships. 4. Strong organisational and self-direction capabilities, able to manage your time effectively while working independently. 5. Proven experience in relationship management or customer/patient-facing roles.

Desirable

1. Experience working in a GP practice setting, such as a senior admin, patient coordinator, or Practice Manager, or deputy Practice Manager role. 2. Familiarity with primary care technology systems and processes.

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Contract vs Permanent AI Jobs: Which Pays Better in 2025?

n the ever-evolving world of technology, the competition for top talent in artificial intelligence (AI) is intense—and the rewards are significant. By 2025, AI roles in machine learning, natural language processing, data science, and robotics are expected to be among the highest-paid professions within the UK technology sector. As an AI professional, deciding between contracting (either as a day‑rate contractor or via fixed-term contracts) and permanent employment could drastically impact your take‑home pay, job security, and career trajectory. In this article, we will delve into the various types of AI roles in 2025—particularly focusing on day‑rate contracting, fixed-term contract (FTC) roles, and permanent positions. We will compare the earning potential across these three employment types, discuss the key pros and cons, and provide practical examples of how your annual take‑home pay might differ under each scenario. Whether you are already working in AI or looking to break into this booming field, understanding these employment options will help you make an informed decision on your next move.

AI Jobs for Non‑Technical Professionals: Where Do You Fit In?

Your Seat at the AI Table Artificial Intelligence (AI) has left the lab and entered boardrooms, high‑street banks, hospitals and marketing agencies across the United Kingdom. Yet a stubborn myth lingers: “AI careers are only for coders and PhDs.” If you can’t write TensorFlow, surely you have no place in the conversation—right? Wrong. According to PwC’s UK AI Jobs Barometer 2024, vacancies mentioning AI rose 61 % year‑on‑year, but only 35 % of those adverts required advanced programming skills (pwc.co.uk). The Department for Culture, Media & Sport (DCMS) likewise reports that Britain’s fastest‑growing AI employers are “actively recruiting non‑technical talent to scale responsibly” (gov.uk). Put simply, the nation needs communicators, strategists, ethicists, marketers and project leaders every bit as urgently as it needs machine‑learning engineers. This 2,500‑word guide shows where you fit in—and how to land an AI role without touching a line of Python.

ElevenLabs AI Jobs in 2025: Your Complete UK Guide to Crafting Human‑Level Voice Technology

"Make any voice sound infinitely human." That tagline catapulted ElevenLabs from hack‑day prototype to unicorn‑status voice‑AI platform in under three years. The London‑ and New York‑based start‑up’s text‑to‑speech, dubbing and voice‑cloning APIs now serve publishers, film studios, ed‑tech giants and accessibility apps across 45 languages. After an $80 m Series B round in January 2024—which pushed valuation above $1 bn—ElevenLabs is scaling fast, doubling revenue every quarter and hiring aggressively. If you’re an ML engineer who dreams in spectrograms, an audio‑DSP wizard or a product storyteller who can translate jargon into creative workflows, this guide explains how to land an ElevenLabs AI job in 2025.