Performance Manager

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

This position will provide an all-round view on the contract performance, measuring outputs and ensuring that the operational and financial performance remains on track.

Responsible for supporting the Operations Team in delivering the service in accordance with the contractual terms, ensuring that all contractual obligations are met including meeting the contract deliverables and providing effective performance reporting.

The role will involve supporting the business in meeting our compliance targets whilst driving excellence and championing continuous improvement through both the direct delivery team and supply chain partners. Building strong client relationships, always ensuring effective communication and client satisfaction.

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Performance Manager with Bellrock, you’ll do it by

• Monitor and and support the timely closure of all PPM, Reactive, Quoted and Remedial Works ensuring all KPIs are met.
• Prepare the weekly/monthly reporting on performance against KPI’s and client specific data as required ensuring that the delivery of planned, reactive, quoted and remedial works meet or exceed the KPIs.
• Take responsibility for the collation and submission of Early Warning Notices (EWN’s) & Compensation Events (CE’s) in accordance with the contractual requirements, whilst ensuring the client is briefed and clear on the items raised and contractual deadlines are met.
• Responsible for ensuring compliance with both Internal and Contractual Governance, including presenting Compensation Events to Bellrock’s Senior Leadership Team for internal approval in line with the Delegated Levels of Authority (DLA’s)
• Identify any internal delivery team or supply chain performance issues and support the Operations Manager in addressing and rectifying them, escalating to the Account Director as necessary.
• Support the Operations Manager in delivering the overall Contract performance (outputs) by preparing for, attending and documenting regular client reviews to inform performance whilst identifying areas for improvements.
• Supportthe Account Director in ensuring and improving on the delivery of service excellence across the Account through maximising efficient and effective working practices and actively sharing best practice.
• Collate budgetary information in terms of budget spend for planned works, with a monitoring role overseeing the reactive & quoted elements providing the Account Director highlighting any issues or opportunities that may arise.
• Build strong client relationships based on trust to enable a true partnership.
• Build strong internal and external stakeholder relationships to support the successful delivery of the Contract.
• Build effective supply chain relationships to enable the Contract deliverables.
• Work with the Account Director to identify and action potential cost saving opportunities and provide supplementary reporting.
• Embrace learning and personal development opportunities.
• Promote the ‘Bellrock’ culture within the business.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Performance Manager, you’ll need

Essential-

• Contract Awareness (preferably NEC4)
• Financial Awareness
• IT literate, particularly Excel including data manipulation
• Worked in a similar industry sector
• Commercial contract awareness and understanding
• Effective management of stakeholders
• Adherence to processes and procedures
• Strong Presentation, communication and influencing skills (oral and written)
• Confident/assertive/self-motivated/driven
• Demonstrates good business acumen
• Good organisational skills and pays attention to detail
• Articulate/effective communicator
• Team player
• Positive attitude
• Committed to personal development

Desirable-

• RICS
• Bachelor's degree in a relevant field, such as data science, statistics, engineering, facilities management, or business administration
• Worked with suppliers / Procurement and managed Supply Chain leverage
• Budgetary Reporting

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work fromChichester, West Sussex 0830-1700 Mon-Fri

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

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Liftshare

Virtual GP

Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today.