Operations & Technology Coordinator

Job title: Operations & Technology Coordinator
Location: London (Hybrid)
Contract: End of the year

The Mission:
In collaboration with the Senior Manager of Technology and Operations, you will be responsible for executing a range of tasks and initiatives that support the operational framework of the Content & Owned Media Team. Your duties will include managing and optimizing planning tools and systems, implementing new technologies, and ensuring their compatibility with existing systems. Additionally, you will coordinate AI and Generative AI (GenAI) business cases, drive their adoption within the function, and integrate the latest technological advancements into the team's tech stack portfolio. This includes overseeing both the front-end and back-end operations of our Digital Asset Management system and other related operational and technological responsibilities.

Responsibilities:

Team Operations:

• Coordinate day-to-day operations within the Content & Owned Media team, developing process and streamline procedures.
  
• Maintaining and optimizing Team-wide planning tools, C&OM SharePoint Hub and implement tools and automation processes to improve operational workflows.
  
• Build relationships across departments to foster collaboration
  
• Identify bottlenecks in processes, propose solutions, and communicate improvements effectively.
  AI Literacy & Adoption:
  
• Support with adoption of AI/GenAI tools within the function, ensuring alignment with organizational goals
  
• Coordinate AI and GenAI business cases process review, support Global Comms teams with their submissions, including maintaining AI cases Dashboard up to date
  
• Support training sessions on new technologies, including AI/GenAI tools, DAM systems, and other platforms.
  
• Keep AI and other C&OM SharePoint related Pages up to date
  Enabling Technology support:
  
• Manage both front-end and back-end operations of the DAM system to ensure seamless functionality
  
• Lead projects related to technology adoption or process improvement within the team. Develop governance guidelines for operational tools.
  
• Design and develop new solutions for the different groups, from project planning templates, content production, to SharePoint setup and structure
  
• Keep track of Licenses & Subscriptions, Quota space for MS SharePoint, and other related tasks
  
  Skills and Competencies:
  
  
• Process Optimization and Continuous Improvement: ability to identify inefficiencies within existing processes and implement strategies to enhance productivity and quality. They should continuously seek opportunities for improvement, leveraging data and feedback to refine workflows and drive operational excellence.
  
• Governance and Workflow Management: Ensure that all operations adhere to established procedures. This includes managing workflows to maintain compliance, streamline processes, and ensure that tasks are completed efficiently and accurately. Coordination with various teams to uphold governance standards is essential.
  
  
• Collaboration and Communication Skills: Effective communication and teamwork are crucial. Candidates should be able to work closely with global teams, facilitating clear and concise communication to ensure alignment and collaboration. Building strong relationships and conveying information effectively are key competencies. Clear communicator who can adapt messaging for diverse audiences.
  
• Tech Proficiency: A strong understanding of technology is essential. Candidates are expected to utilize various software and tools to support operations and technology initiatives. This includes troubleshooting technical issues, optimizing the use of existing tools, and staying updated with the latest technological advancements.
  
• AI Proficiency: Candidates should leverage artificial intelligence to enhance operational processes. This includes understanding AI tools and applications, implementing AI-driven solutions, and analyzing data to make informed decisions. The ability to integrate AI into workflows will be a significant asset to the team.
  
  Experience:
  
• Experience in coordinating day-to-day operations within a team, developing processes, and streamlining procedures.
  
• Proven experience in managing and optimizing operational frameworks, particularly within a content and media environment. Hands-on experience in coordinating day-to-day operations, developing processes, and streamlining procedures.
  
• Proficiency in managing planning tools and systems, such as SharePoint and MS 365 tools, and implementing new technologies. Experience in ensuring seamless integration of new technologies with existing systems and optimizing their use.
  
• Demonstrated ability to support the adoption of AI and Generative AI tools, coordinate AI business cases, and maintain of dashboards.
  
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and convey technical concepts to non-technical audiences.
  
• A proactive, problem-solving mindset with a passion for leveraging technology to improve processes and deliver results.
  
  Technological Proficiency:
  
• Proficiency in Microsoft Stack 365 tools, generative AI, AI in general, project management solutions and methodologies, Adobe DAM solution (optional), and other LLMs solutions.
  
  Other Requirements:
  
• A self-starter who thrives in fast-paced environments.
  
• Excellent organisational skills.
  
• Proactive approach to problem-solving.
  
• Team player, people solution-oriented, people over systems