Vacancy NameOperations Insight ManagerVacancy NoVN753Job TypePermanentLocationHatfieldJob Details

Operations Insight Manager

Contract type:Permanent

Location:Hatfield (Blended working - 3 days in the office)

Working hours per week:40 hours - Full Time

Level:Manager

Application closing date:Wednesday 20th November

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value.

We’reOcado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket . Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind , our same-day grocery delivery service.

About the team and the role

This Insight Manager role is responsible for directly supporting the Operations and Transformation team. They will have regular prioritisation sessions with these teams but will also work closely with the Customer and Commercial teams.

Operations
The Operations team has three primary purposes:

Working with Ocado Group to deliver operational KPIs across the Supply Chain, Customer Fulfilment Centres (CFCs), and Service Delivery Drive operational continuous change to benefit either the customer and/or deliver financial savings Acts as the ORL stakeholder within Operational projects led by OL where ORL dependencies exist

Transformation
The Transformation team’s primary purposes are:

Managing ORL’s Transformation program Leading on Transformation Projects (topics that are complex in nature and require large change across multiple functions)

What you’ll do

Lead and develop a team of 2-5 Analysts. Form a strong working partnership with the head of operations, chief customer officer, and forecasting lead. Develop area expertise to drive understanding of factors driving customer demand, and operational performance, and help shape Ocado's long-term network and Operations strategy Look for and develop tools to automate decision-making and enable self-serve Lead projects that drive business improvement Contribute to the development of best practices and support sharing them among the wider Insight team. Support with ad-hoc requests often as outputs from Trade discussions or where other functions within ORL have an activity that has an operational lens to it

Example Projects

Set slot availability in different regions of the country taking into account the additional service delivery costs and lost orders from customers who don’t purchase due to poor availability Set up a trial to assess the incrementally of offering customers same-day delivery and provide a recommendation to the CEO on what our same-day delivery service should look like
Work with the commercial team to identify high-purge SKUs and develop a process to reduce purge without damaging availability Work with teams at ORL and OG to analyse customer refunds and provide recommendations on ways to improve the customer experience Work with the Network Development and Commercial Teams to identify areas of future capacity constraints and provide recommendations on potential options to resolve Collaborate with the Ocado Data Science and Commercial team to automate the selection of substitute products, trial this process and evaluate it before rolling it out.

Who you are

Essential: Strong experience as an analyst Experience in presenting analytics-driven output to wide-ranging audiences Proven experience of data mining using SQL Ability to work in a fast-paced environment, with a high degree of independence. The ability to forward think on what is needed and react effectively to unforeseen risks/issues/questions without needing lots of support is a must Build close working relationships across teams within Ocado Retail and Ocado Group with an ability to influence at all levels. This includes being able to quickly understand operational metrics that are owned by Ocado Logistics Ability to drive projects forward and deliver to plan Exceptional stakeholder management skills The ability to communicate and influence at all levels Excellent Excel skills Numerate or Technical Degree (2:1 and above) Mathematics A Level (or equivalent) Grade A or above Ability to prioritise and balance immediate work against longer-term priorities Experience with data visualisation software such as Tableau Preferred: Experience in a retail, e-commerce or FMCG consumer-facing business Familiarity with Google’s wider data ecosystem (e.g. Google Cloud Storage, AutoML) Knowledge of VBA Experience of R or Python

What’s in it for you

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing:Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save:Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter:Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process - one of our Talent Partners will talk you through this in an initial call.

Everyone’s welcome

We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.