Machine Learning Software Engineer - CX.

Meet the Team

Cisco’s Customer Experience (CX) organization is one of the company's fastest-growing and most innovative teams, crafting a first-in-class digital experience for our customers and partners everywhere they connect with Cisco. CX Platform is a platform-centric to support the diverse requirements of the CX organization and is being built with emerging technologies including predictive AI and generative AI to drive additional customer success. We are at the epicenter of developing modern, cloud-native technologies that allow us to stay agile and adaptable in a constantly evolving market. Pioneers in our field, CX enables customers to maximize value with a simple, unified Cisco experience, driving accelerated time to impact. We deliver on time with high quality & urgency, and we drive decisions with data and transparency while leading with ownership & accountability.

Your Impact

The AI Incubation Team, a part of CX, is at the forefront of AI development and is seeking a Software Engineer to create innovative, production-ready solutions that enhance AI integration across intelligent applications, while promoting best practices, technical excellence, and scalable engineering.

Write high-quality, production-ready code to tackle complex challenges using AI, shaping the future of intelligent applications. Champion the best engineering practices, mentoring peers and driving technical excellence across the team. Identify and develop reusable tools and components that enhance efficiency across multiple projects. Design infrastructure and tooling that streamline model interactions, making AI integration seamless and scalable. Maintain and improve the stability, performance, and maintainability of the codebase, ensuring its success over the long run.

Minimum Qualifications

Good knowledge of a modern high-level language (Python is a requirement. Other languages, such as Go, Java, Rust, C++ and C# are a bonus) At least 3 years previous experience in a Software Engineering role Basic understanding of common ML concepts, required tooling and most used frameworks (i.e, PyTorch) Commitment to producing and maintaining high quality code with lots of “ilities”(maintainability, testability, reusability etc.)

Preferred Qualifications

Experience in working with dispersed teams and collaborating asynchronously to successfully complete tasks and project Understanding that testing, deploying and maintaining features is as important as developing them Strong and demonstrable understanding of Agile and DevOps methodology An enthusiasm for working with and developing knowledge of emerging technologies Very strong written and verbal communication skills, with the ability to communicate effectively with a range of audiences The ability to manage own workload, and that of a team, to work effectively and to deadlines

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.