Machine Learning Engineering Manager (Operations)
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About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform includes three products: THG Commerce, THG Studios, and THG Fulfilment. Each offers a unified solution to overcome challenges and enable brands to go direct-to-consumer. Our client portfolio features globally recognized brands such as Coca-Cola, Nestlé, Elemis, Homebase, and Procter & Gamble.
Role Overview
The ML Manager (Operations) leads multiple squads covering Fraud, Customer Experience (CX), and Logistics. You will oversee a cross-functional team focused on leveraging machine learning to enhance business operations, including developing AI-driven solutions for fraud detection, customer support, and logistics optimization.
Key Responsibilities
- Lead, mentor, and manage a team of machine learning professionals.
- Define and execute the machine learning strategy aligned with business goals.
- Oversee the entire lifecycle of ML projects from conception to deployment and monitoring.
- Guide the team in building, training, and deploying models.
- Ensure best practices in data preparation, feature engineering, and model validation.
- Establish workflows for deployment, monitoring, and scaling of models.
Qualifications
- Proven experience as a Machine Learning Engineer, with leadership experience in deploying models in production.
- Experience with classical ML algorithms (e.g., Logistic Regression, Random Forest, XGBoost), NLP, Transfer Learning, Deep Learning (e.g., BERT, Llama, LLMs).
- Expertise in end-to-end ML development and applications involving LLMs and frameworks like Langchain.
- Familiarity with cloud platforms (preferably GCP), containerization (Docker, Kubernetes), and CI/CD pipelines. Bash scripting, React, HTML skills are a plus.
- Ability to lead multiple projects, engage stakeholders, and define technical roadmaps aligned with business strategy.
Benefits
We offer career development programs, enhanced leave options, wellbeing support, and other perks such as staff discounts, onsite facilities, and referral bonuses.
Additional Information
THG Ingenuity is committed to diversity and inclusion. We respond to applications within 14 days and encourage candidates to inform us of any reasonable adjustments needed during the recruitment process.
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