Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

The post holder will be required to provide a comprehensive and confidential administrative support to the locality/department to ensure the smooth running of the area & also to coordinate the equipment over 4 sites within Thurrock.

Main duties of the job

•Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.

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•Input generic data into organisational systems or in-house records. Receive and action queries via various routes, including email, telephone, post and online, ensuring these are actioned promptly.

•Receive Referrals when requested via telephone, email, post and online, and offer appointments with clinicians for an assessment.

•Take and record minutes for team meetings.

•Training new staff once experienced.

·Cover other admin Hubs, at various locations, where necessary, which may require working on other sites.

·Travelling to Thurrock day Hospital, South Ockendon, Corringham, maintaining stock levels of equipment, checking expiration of dates of consumables, ensuring all compliant with Mems.

Ordering of all supplies through various portals, managing deliveries, putting stock away on receipt of delivery. Making sure all areas are always clean and tidy.

Working for our organisation

The post holder will be expected to support their team, department and organisation to achieve the Trust’s Values in their day-to-day work. These are the 5P’s:

·Putting people first

·Prioritising quality

·Being progressive, innovative, and continually improve

·Being professional and honest

·Promoting what is possible – independence, opportunity, and choice.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff). 

High-Cost Area Supplement

This post also attracts payment for High-Cost Area Supplement of …… (pro rata for part time staff).

Detailed job description and main responsibilities

•Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.

•Ensure that complex calls from anxious and distressed clients are passed to an appropriate person to deal with (dealt with) effectively and appropriately or escalated to a senior staff member if appropriate.

•Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact, or correspondence, within agreed time limits.

•Manage and maintain an efficient administrative system on behalf of others.

•Work without supervision and ensure urgent situations are addressed swiftly.

•Ensure workload is managed and prioritised appropriately.

•Establish and maintain electronic filing systems.

•Arrange and take minutes or notes at meetings intended for internal review only.

•Input generic data into organisational systems or in-house records. Receive and action queries via various routes, including email, telephone, post and online, ensuring these are actioned promptly.

•Receive Referrals when requested via telephone, email, post and online, and offer appointments with clinicians for an assessment.

•Take and record minutes for team meetings.

•Training new staff once experienced.

·Cover other admin Hubs, at various locations, where necessary, which may require working on other sites.

·Travelling to Thurrock day Hospital, South Ockendon, Corringham, maintaining stock levels of equipment, checking expiration of dates of consumables, ensuring all compliant with Mems.

Ordering of all supplies through various portals, managing deliveries, putting stock away on receipt of delivery. Making sure all areas are always clean and tidy.

Ensuring PPE available to all clinical staff.

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system.

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Person specification

NHS EXP

Essential criteria

years experience

Essential Systm one or Rio

Essential criteria

Experience

Customer service skills

Essential criteria

Years experience

Microsoft Package

Essential criteria

Experience

Benefits

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors. Detailed information about our wellbeing and benefits offer can be found in this link.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.