Key Account Manager

Hi there! 

We are STX Next, a global IT consulting company specializing in customer-focused software services. Join a group of 500 professionals dedicated to helping customers build outstanding products. Leveraging the latest advancements in the field, and a passion for innovation, we're shaping the future of technology one project at a time. 

Are you the NEXT one?

HYBRID WORK: 2-3 times a week from the London office at 77 Farringdon Road, EC1M 3JU

HYBRID WORK: 2-3 times a week from the London office at 77 Farringdon Road, EC1M 3JU

Job description

Responsibilities

• Develop and maintain strong relationships with existing Clients, ensuring customer satisfaction and retention, including regular Client visits. 

• Position as the main point of contact for all key departments on the Client side, addressing prompt resolutions to issues and inquiries. Propose tailored software and consulting solutions to meet Client’s requirements.

• KYC - Knows the Client, is familiar with Client product, is up to date in terms of project delivery

• Identify new business opportunities to generate sales leads and achieve revenue targets. Execute on new business opportunities based on account plans and targets. KAMs are accountable for account growth.

• Account P&L responsibility (revenue, margin, costs, account budget). Oversee and maintain the financial success of the Account.

• Prepare and take full responsibility for detailed account plans, growth forecasts, reports on account performance, and present them along with strategic plans to the management team.

• Conduct contract negotiations including rates and contract provisions 

• Cooperate closely with Delivery Managers/Project Managers responsible for project and delivery management to ensure KPIs are achieved.

• Collaborate with cross-functional teams to meet customer requirements and align new products or services with Client needs.

• Conduct regular account reviews to assess customer needs and make recommendations for improvement or expansion of services.
  Measure CSAT and NPS and report to the management team

• Introduce the STX Referral Program to Clients

• Stay up-to-date with industry trends and technologies, understanding the software services offered by STX Next in depth.

Requirements

• Minimum 5 years of proven track record of successful management and growth of key accounts;

• Excellent communication and negotiation skills;

• Project management and strategic planning skills;

• Understanding of account and project profitability;

• Problem-solving and decision-making abilities;

• Results orientation and the ability to work under pressure;

• Ability to work with different levels of clients and internal teams;

• Knowledge of sales techniques and customer service.

Nice to have:

• Understanding of at least one of those areas: Software Development, ML/AI, Clouds, Product Design, Data Engineering;

• Experience in the delivery of software development services and/or IT services/products.

Benefits

We are open to discussing individual needs. Set up working hours and limited remote work scheduled with your team and manager, in a way that works for both sides.

Work with true enthusiasts and professionals who will support you along the way. You can count on leaders and experts who are willing to share their knowledge so that you too can join their ranks someday.

Python and JavaScript are not our only strengths, we are also very good at React Native, IoT, Machine Learning, .Net, DevOps and Blockchain.

Junior, Regular or Senior? Every year we have a chance to discuss acquired skills and prepare a development plan for upcoming months.

Attend exciting internal webinars, celebrate special days with us, and join us at conferences and meetups as a listener or speaker!