IT and AI Manager

Pontypridd

1 week ago

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IT and AI Manager required by our market leading organisation based in Pontypridd on a hybrid basis. Our client need an experienced IT Professional with a passion for applications management and cutting-edge digital innovation. You will help shape and lead the next phase of digital transformation within a growing and ambitious organisation.
This is an exciting opportunity to make a real impact—leading a small, capable IT support team, overseeing enterprise applications, and championing the use of AI and automation to improve business processes and performance.
Key Responsibilities Include

Manage and mentor a small team of IT Technicians.
Oversee the daily operation of the IT service desk, ensuring prompt issue resolution and strong user satisfaction.
Track and report on IT performance metrics and service levels.
Work closely with senior stakeholders to align IT strategies with broader business goals.
Lead the design, development, and ongoing support of enterprise applications.
Ensure systems meet evolving business requirements and support operational efficiency.
Develop and implement a roadmap for digital innovation and automation.
Identify and lead initiatives to streamline workflows using AI, machine learning, and data-driven tools.
Pilot emerging technologies and assess potential benefits for scalability and performance.
Required Background
Strong experience in IT management or applications leadership roles.
A background in digital automation, process improvement, or AI-based solutions.
Familiarity with AI technologies and their practical application (e.g., RPA, NLP, analytics).
Excellent communication and stakeholder management skills.
Solid grasp of CRM systems (Microsoft CRM preferred).
Skilled in Microsoft 365 and middleware technologies (e.g., BizTalk).
Degree in IT, Computer Science or related discipline.
The Nice To Haves
Exposure to platforms such as Power Automate, UiPath, or OpenAI tools.
Understanding of IT service frameworks such as ITIL.
Relevant certifications (e.g., ITIL, PMP, CISSP) are advantageous.
Ready to lead and innovate in a high-impact role? Apply now and take the next step in your IT leadership career

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