Insight Analyst

Job Description

We are currently recruiting for an Insight Analyst to join our Operations department on a permanent basis. You will provide insight and analysis to the wider business, evaluating performance, recommending new initiatives and highlighting where customers leave our online journeys resulting in physical contact centre support.

What you’ll do:

• Delve deep to draw out insights on colleague, customer and commercial behaviour and spot opportunities to inform continual improvements
• Develop AI/ML modelling using Python in DataBricks for forecasting, outlier analysis and Next Best Action
• Design and create MI tools and reporting systems capable of capturing required data, outputting relevant MI and reporting results against agreed performance measures
• Capture, refine and fulfil one-off insight and report requests from the business
• Ensure control documentation is kept up to date and perform quality checks
• Take a keen interest in product development and using your insight and analysis make recommendations to the business

Qualifications

What we’d love you to bring:

• Passion for data with an inquisitive mind and excellent analytical and problem-solving skills
• Confidence to challenge the status quo while working collaboratively to deliver best in class insight and analysis
• Proven fluency in SQL or Python, writing code which is clean and easily interpreted
• Outstanding visualisation skills (we use Tableau)
• Demonstrable ability to extract and transform data for use in modelling and machine learning
• Experience in customer focused insight is our ideal, with any exposure to call centre environments being a big plus.
• Any DataBricks experience is highly advantageous

Additional Information

Why choose us?

This is your opportunity to be at the forefront of our game-changing journey and be part of something truly special! And to top it off, here are some perks to life at esure…

• A competitive salary that recognises your skills and potential
• A bonus scheme that celebrates your contribution to esure’s success
• Discounts on our insurance products, for you and your family
• 25 days annual leave, plus 8 flex days to be taken as and when suits you
• Benefits just for you: our hub – My Benefits Box – is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances.
• Grow your career with us: whatever your goals, we’ll support you with hands-on training, mentoring, a LinkedIn Learning licence, access to our exclusive Academies, regular career conversations, and expert partner resources from the likes of Women in Data and Women in Tech.
• Join our communities: our networks give you the chance to connect, learn and share with like-minded colleagues across the business – for work and play. So, it’s no surprise our people consistently rate ‘making friends at work’ one of the highest scorers in our colleague engagement survey
• More flexibility for you: we’re a proud supporter of the ABI’s Make Flexible Work campaign and welcome you to ask about the flexibility you need, whether it’s part time, job sharing, or compressed hours. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.
• Live a healthy lifestyle: we offer lots of support, so you feel like the best version of yourself – like specialist advice through our employee assistance programme, wellbeing classes, access to the My Health Advantage app, our Big Team Challenge, and learning sessions on topics like menopause.
• A helping hand to do your bit for a greener and safer world: driving good in the world couldn’t be more important to us. That’s why we encourage colleagues to use volunteering days to support their local communities and have lots of initiatives to help you live a greener lifestyle.
• Everyday appreciation: praise from your colleagues means the world! Our social recognition tool makes it easy to give colleagues the praise they deserve, and you could even be shortlisted for a company-wide ACE Award.

We understand some people may not apply for jobs unless they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.