Feefo helps both consumers and businesses make the right decisions.
Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We invite confirmed customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.
We’re a team of technology specialists, industry experts, and multi-lingual client services champions that operates across various sectors, including travel, retail, automotive, and finance. Feefo’s bespoke artificial intelligence, business insight, review software and compliance solutions help increase client sales and reduce churn. As a Google Premier Partner, our clients can improve their search and paid conversion rates too.
We are proud to work with companies, large and small, from household names to local heroes.
To learn more visit:www.feefo.com,LinkedIn, andTwitter.
About the role – HR Assistant
Feefo is currently seeking a proactive HR Assistant to join our dynamic and high-performing team. As an HR Assistant at Feefo, you will play an essential role in supporting our HR Operations. You’ll handle a range of administrative and HR-Related tasks, such as posting job adverts, liaising with recruitment agencies, managing interviews, logging CVs, and conducting background checks and being responsible for the ATS from beginning to end. Additionally, you’ll be responsible for issuing offer letters, contracts, conducting inductions, and managing exit interviews. A central aspect of this role involves managing the HR inbox, addressing employee queries, and escalating complex issues when necessary.
You’ll be working closely with the Head of HR & Talent to ensure HR operations are managed effectively, and you may also be tasked with overseeing company-wide events and assisting with system integrations.
Responsibilities:
- Manage the preparation of new hire paperwork, including offer letters, contracts, and timely acceptance or rejection emails
- Oversee pre-employment and right-to-work checks for new employees, ensuring compliance
- Administer HR systems by setting up user accounts, updating employee details, and maintaining accurate records
- Ensure HR systems are consistently up-to-date and accurate, including job titles and employee information
- Manage the company induction process, coordinating sessions and ensuring new employees are set up for success
- Collaborate with other departments to ensure seamless onboarding, including desk setup, issuing security access, and sharing necessary information
- Lead the reference request process, ensuring all necessary checks are completed for new hires
- Maintain electronic employee files, ensuring documentation is filed accurately and in line with HR best practices
- Manage the leaver process, including drafting letters, termination forms, and archiving employee files
- Approve and process personal detail changes within HR systems, ensuring accuracy
- Draft and manage reference letters, including employment, visa, and mortgage references
- Assist the Head of HR & Talent drafting paperwork related to employee lifecycle changes, such as contract amendments
- Take ownership of the HR inbox, managing and responding to inquiries on HR matters such as, benefits, leave policies, and company procedures
- Provide timely responses to employee queries and manage related tasks effectively
- Continuously seek ways to improve HR processes and drive efficiency across administrative functions
- Assist with HR projects like employee engagement surveys, team-building events, and diversity and inclusion initiatives
- Help coordinate company events, training sessions, and other activities that promote Feefo’s culture and values
Operational administration support
- Prepare reports and analyse data for the Head of HR & Talent, offering insights for decision-making.
- Manage administrative tasks such as printing, scanning, and filing when required.
- Provide support for audits involving the HR department, ensuring compliance.
- Participate in employee relations and HR meetings, providing notetaking and administrative support as necessary.
Requirements
- 1+ Year’s demonstrable experience in HR/Recruitment environment
- Degree in HR or CIPD Level 3 or above, or working towards
- Strong understanding of end-to-end recruitment function
- Competent in Microsoft Office Suite – Outlook, Word, Excel, PowerPoint
- Excellent communication skills, both written and spoken
- A confident and personable communicator
Benefits
Hybrid Working & Offices
- Feefo offers a hybrid working pattern (Monday & Fridays at home, Tuesday - Thursday in office)
- Offices in London, Petersfield, Boston and Melbourne
- Lots of breakout space and common areas
Perks
- As well as a comprehensive benefits offering, there’s a whole suite of perks you can choose from on our benefits platform including health (e.g. free flu jabs and eye tests), wellbeing, childcare and lifestyle options
- Be a part of one of working groups including charities, CSR, wellbeing & mental health, socials and shape our programmes
- You’ll be working in a global, scale-up environment with a commitment and focus on celebrating our diverse and inclusive environment
- Lots of room for career enhancement, development and progression
- A committed and expert senior leadership team driving the growth of Feefo with new products and tech as force for good
- Be a part of a 100% privately owned company – owned by Vespa Capital
Values
At Feefo, we are committed to creating an environment where authenticity, inclusiveness, and a client-centred approach are at the core of everything we do.
- Authenticity– We believe in being true to ourselves and our values. We encourage our team members to bring their whole selves to work, fostering a culture of transparency and integrity.
- Inclusiveness– Diversity and inclusion are not just words for us, they are fundamental principles that guide our actions. We are dedicated to creating a workplace where every voice is heard, and every individual is valued.
- Client-Centred– Our clients are at the heart of our business. We prioritise their needs and strive to exceed their expectations by delivering personalised, high-quality service in every interaction.
If you’re ready to take the next step in your HR career with a vibrant, growing company, apply toady to join the Feefo team!
