Health Care Support Worker

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

Do you want to be part of aninnovative, dynamic organisationthat iscommitted todeliveringquality , safe and effective patient care?

NELFT provides award winning community and mental healthcare for over 2 million people. We work to ensure our patients, their friends and family feel confident that their health needs are well met. With an excellent reputation for research and development, our skilled health professionals are at the cutting edge of evidence-based innovation, opening up the possibilities for better ways of working and delivery of care.

We are seeking anenthusiastic and flexible Health Care Support Worker to help Barking & Dagenham's Community Health and Social Care Service (CHSCS) deliver24hr holistic health care,supporting our strategic vision of the‘Best care by the best people’. 

NELFT are working hard to improve the working lives of its workforce, including helping employees to stay healthy; flexible working that promotes a sensible balance between home and working life and a commitment to equal opportunities. To find out more about the support please visit our webpage. To find out more about the benefits of working for NELFT please go to our benefits webpage.

In Barking & Dagenham, we believe in compassionate inclusive leadership. We aim to encourage, develop and motivate our employees to collaboratively achieve the greatest possible impact upon our community and ultimately patient care.

Main duties of the job

Health Care Support Workers will assist in the provision of holistic health care, across Community Nursing, as delegated within their own level of agreed competency, to patients, families/carers in their own home setting. Ideal candidates will possess an NVQ Level 3 in Health and Social Care.

As a member of our community multi-disciplinary team, you will work within a primary care network team alongside District Nurses, Specialist Nurses, Therapists and Health Care Assistant’s to meet the needs of complex community delivered patient care supporting early discharge and avoiding admissions to the acute sector. A full UK driving licence and access to a car for work purposes is essential.

Working for our organisation

Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).��

High Cost Area Supplement - London

This post attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,551 and a maximum payment of £5,735 per annum pro rata).

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system. 

Detailed job description and main responsibilities

Please see the attached job description and person specification for further details on the vacancy.

Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Person specification

Qualifications

Essential criteria

NVQ3 in Health & Social Care Good standard of written and spoken English. Demonstrates a commitment to further learning & development

Experience

Essential criteria

Working with the public Working as a member of a team Willingness to develop new skills.

Desirable criteria

Awareness of a range of Health Service provisions.

Knowledge

Essential criteria

An awareness of NHS Plan, NSF and clinical governance priorities Health & Safety in a primary care setting. Understanding of patient confidentiality Awareness of the needs of elderly people Understanding of the need for confidentiality Empathy for different client groups. Ability to undertake manual handling procedures in line with Organisation Policy

Desirable criteria

Awareness of community issues.

Skills

Essential criteria

Basic awareness of IT and IT skills Computer Literacy. Knowledge of Microsoft Word, Excel. Communication/telephone skills Ability to work in a team and alone. Ability to communicate well verbally and in writing.

Desirable criteria

Ability to use IT packages effectively.

Benefits

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors. Detailed information about our wellbeing and benefits offer can be found in this link.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.