What success looks like in this role:
As the Global Transition Testing Manager, you will have a unique and exciting opportunity to lead the coordination of testing activities across diverse teams. Your leadership will be pivotal in ensuring the efficient execution of test cases and the effective tracking and resolution of defects.
This role is integral to the IT service transition phase, a critical component of the ITIL (Information Technology Infrastructure Library) life cycle. You will ensure that new or modified IT services are fit for purpose and deliver significant value. Success in this position demands a combination of technical expertise, analytical acumen, and exceptional interpersonal skills.
Understanding of ITIL Framework: Knowledge of ITIL processes, particularly service transition and service operation.
Knowledge of Testing Methodologies: Familiarity with various testing types (e.g., unit, integration, system, user acceptance testing) and understanding of test design techniques and test management tools.
Technical Proficiency:Ability to work with automated testing tools (e.g., Selenium, JUnit, LoadRunner) together with proficiency in scripting and programming languages for test automation.
System and Application Knowledge:Deep understanding of the systems and applications being tested with a high awareness of the interdependencies within the IT environment.
Analytical Skills:Problem-Solving: Ability to identify, analyze, and resolve issues that arise during testing.
Attention to Detail:Meticulous approach to test planning, execution, and documentation. Capability to detect subtle issues that could impact service delivery.
Risk Assessment:Skills to evaluate and mitigate risks associated with service transitions. Ability to prioritize testing activities based on risk and impact analysis.
Interpersonal Skills:Communication: Strong verbal and written communication skills for reporting test outcomes and collaborating with stakeholders.
Collaboration:Ability to work effectively with various teams, including development, operations, and business units.
Stakeholder Management: Skills to engage and manage expectations of different stakeholders involved in the transition process.
Project Management:Understanding of project management principles to plan and manage testing activities within the service transition.
Change Management:Skills to manage the human aspect of change, ensuring that all stakeholders are prepared for new or altered services.
Quality Assurance:Knowledge of QA processes to ensure the quality of the testing activities and the service being transitioned.
Configuration Management:Skills to track and manage changes in configurations and ensure that testing environments are properly set up.
Incident and Problem Management:Ability to handle incidents and problems that arise during testing, ensuring timely resolution.
Documentation and Reporting:Competence in creating comprehensive test plans, test cases, and test reports. Ability to document defects, issues, and resolutions clearly and concisely.
You will be successful in this role if you have:
Education and Certification
ITIL 4 foundations (ideally)
ISTQB (ideally)
WE ARE PROUD OF:
Unisys was named a Leader in the 2020 Gartner Magic Quadrant for Managed Workplace Services, North America.
Unisys won the 2020 Microsoft Global Partner of the Year Award in the Modern Workplace – Modern Endpoint Management category.
Unisys won the 2020 Asia-Pacific Stevie Awards in the categories of Innovation in Technology Management, Planning & Implementation and Innovation in Business-to-Business Products & Services.
Unisys was recognized as a Top 100 Global Outsourcing Company by IAOP for the 15th consecutive year.
Unisys was named to the Forbes America's Best Employers for Diversity 2021 list.
Unisys won the 2021 Artificial Intelligence Breakthrough Award for Best Chatbot Solution.
Unisys was named a Leader in the NelsonHall 2020 Next Generation End-User Computing Services report.
Unisys was named one of America's Best Employers for Women by Forbes in 2023.
WHY UNISYS:
Competitive compensation and benefits: Unisys offers competitive compensation packages and benefits to their employees, including healthcare, retirement plans, paid time off and compensation.
Innovative and challenging work: Unisys is a company that is constantly pushing the boundaries of technology, which means that you will have the opportunity to work on innovative and challenging projects.
Collaborative culture: Unisys has a collaborative and inclusive work culture, which means that you will have the chance to work with people from diverse backgrounds and learn from their expertise.
Employee development: Unisys is committed to investing in their employees' professional growth and development, offering training and development opportunities, mentorship programs, and leadership development programs.
Industry expertise: Unisys has deep expertise in various industries, including financial services, healthcare, government, and transportation. This means that you will have the opportunity to work on projects in your industry of interest and learn from experienced colleagues who understand the unique challenges and opportunities of your industry.
Social responsibility: Unisys is committed to social responsibility and sustainability, which means that you will have the opportunity to work for a company that is making a positive impact on the world
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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
