About the Job

Appella AI is a UK AI first company developing Conversational AI for the customer service, cybersecurity, legal and healthcare sectors.

The company has built proprietary technology using Natural Language Processing (NLP) and Machine Learning to analyse and generate voice and text-based communications in real time that are accurate, fast, scalable, and safe. We are a young and dynamic team based in London Paddington, UK, that combines experience in software development, AI research, and business.

What we do:

Appella AI’s mission is to develop ethical and responsible Conversational AI to improve the quality and utility of human-human and human-machine conversation. We are committed to "Doing AI the right way" by building safe, secure, and ethical AI.

Our flagship product, Appella™, is an enterprise-ready GenAI voice assistant designed to handle both inbound and outbound calls. Appella™ transforms customer service across industry by resolving inquiries, scheduling appointments, providing data insights, and more, ultimately improving customer experience, productivity and business efficiency.

Job Overview:

As a Full Stack Engineer at Appella AI, your primary focus will be on enhancing our voice analytics dashboard. You'll take on challenges such as creating real-time, user-friendly analytics dashboards, ensuring compliance with the latest data protection standards, and integrating APIs.

The successful candidate will be familiar with the latest technologies, including no-code tools to enhance productivity. This is a full-time role and offers an opportunity to make a significant contribution to our mission and work in an AI startup at the ground level.

Key Responsibilities: 

• Dashboard Development: Responsible for designing the user interface (UI) and implementing both the frontend and backend of a user-friendly, real-time dashboard. The dashboard will display analytics and transcription data, ensuring seamless user interactions and data visualization. 
• Compliance and Security: Ensure all development aligns with the organisation’s data protection and security regulations. 
• Documentation and Maintenance: Provide comprehensive documentation and continuous maintenance post-deployment. 
• Quality Assurance: Implement rigorous testing to ensure functionality and performance standards are met. 

Qualifications:

• Degree: Bachelor’s or Master's in Computer Science, Software Engineering, or a related field.
• Software Development: 2+ years of professional development experience
• Beneficial to have: Experience with building SaaS products.

Technical Skills

• Required Programming Languages: Proficiency in Python and a solid understanding of Data structures.
• Beneficial to have: Experience with Node.js, .Net, and C#.
• Required Front-End Development: Good experience and skills in HTML, CSS, JavaScript, React.js and latest scripting languages for building interactive dashboards.
• Required Backend-End Development: Experience developing web applications using Flask, FastAPI, Django, Websockets and Nginx.
• Required Cloud/Data Experience: Hands-on experience with Azure cloud resource and data engineering services

Beneficial to have:

• Cloud Technologies: Familiarity with other cloud platforms such as AWS and GCP.
• DevOps and Containerisation: Experience with Kubernetes, Docker, and modern DevOps practices.
• VoIP Technologies: Good understanding of VoIP technologies and their integrations.
• Security Knowledge: A comprehensive understanding of secure coding practices.

Beneficial Characteristics:

• Certifications: Certifications in Microsoft Azure are highly beneficial.
• Project Management: Working in Agile development methodologies and the ability to manage projects from conception to deployment.
• Innovative Thinking: A strong inclination for innovation and staying ahead of technology trends.
• Communication Skills: Excellent verbal and written communication skills for effective team collaboration and documentation.
• Analytical Mindset: Ability to interpret complex requirements and transform them into actionable development tasks.
• Problem-Solving: Strong problem-solving skills with a focus on delivering practical and efficient solutions.

Remuneration:

• Salary: £45,000-£65,000 – Paid upon level of experience
• Attractive Share options

How to Apply:

If you're excited to contribute to a startup that's making a meaningful impact and eager to grow your professional experience, we encourage you to apply. Please submit your CV along with a brief explanation of why you're interested in this role.

Please note: Completing the questionnaire form is mandatory for your application to be considered.