Fraud Manager

What you’ll do

The Fraud/Investigation Lead focuses upon the detection, investigation and prevention of fraudulent and security related transactions occurring both internally and / or externally. They are recognised as a specialist in fraud prevention, detection and investigation maintaining fraud policies, providing expert support and guidance on fraud and investigations within the market. Typically reports to the Senior Fraud/Investigation Manager.

Understand and manage the Vodafone’s international voice & SMS fraud risk, aligned to Vodafone leadership and external stakeholder expectations. In consultation with Group Entities Senior Manager, responsible for implementing a clear and transparent fraud risk strategy across Vodafone Voice & Roaming Services (VRS) in accordance with Group Policies. Manage delivery against agreed KPI’s between VRS and VOIS team in India, ensuring high levels of performance and engagement. Proactive maintenance of an effective ‘risk based’ fraud detection & prevention Fraud Management System (FMS), including the proactive use of third-party data sources.
As the VRS fraud risk lead -responsible for providing advice & guidance to external customers; Local Market, Vodafone Group Entities and other areas of Vodafone business. Responsible for detailed data analytics’ across VRS data sets, helping identify international traffic trends and anomalies that may present commercial risks & being able to support risk based commercial decisions.

Who you are

Highly numerate, with Degree/Technical qualifications in Business Management, Commerce, Information technology, Data Analytics or similar. Competent keyboard skills including excel, Power BI applications, Knowledge or interest in the use of Gen AI/Machine Learning tooling, and Experience in the Telecoms or IT sector. Knowledge or experience of key fraud threats in an international voice & messaging environment. The ability to implement effective strategies and to focus on key deliverables to minimize exposure to financial loss and brand repute. Effective and collaborative communication skills to ensure key outcomes through engagement across all stakeholders, the ability to influence key decisions.