Founding Data Scientist

Founding Data Scientist @ Gradient Labs

AtGradient Labs were on a mission to make exceptional customer service the norm.

Founded in 2023 weve quickly gone from an idea to a growing team with customers you know (and probably love). Our AI agent helps businesses handle even the trickiest high-stakes customer support queries safely and effectively all while giving them the visibility and control they need to trust the outcomes.

Were a small but mighty team of builders from leading companies like Monzo Pleo and Google. We work in a hybrid model from our London office a short walk from Liverpool Street Station where we collaborate and connect 2-3 days a week.

If youre excited to join as the first official data hire at a company entering a pivotal growth stage and help us shape the future of customer operations wed love to hear from you.

As aFounding Data Scientistyou will...

As a Founding Data Scientist youll be the driving force behind data-informed decision making across the company. Youll build the analytics infrastructure that powers our product development customer success and business strategy turning complex data into actionable insights that accelerate our growth.

• Own the Analytics Function:Establish and lead our data analytics function defining our strategy building the team and creating scalable processes that drive our rapid growth.

• Design and Build Our Data Infrastructure:Architect and implement a modern data stack leveraging the latest generative AI capabilities to empower data-driven decisions across the company.

• Drive Data-Informed Customer Success:Partner with our customer-facing teams to build dashboards and analytics tools that uncover customer usage patterns predict churn risks and identify expansion opportunities. Youll be responsible for turning raw customer data into actionable strategic recommendations.

• Define and Align on Key Metrics:Establish our core North Star metrics and KPIs across product customer and business performance. Build automated reporting that ensures the entire company is aligned on what matters most.

• Democratise Data Access:Champion a data-driven culture by building self-service analytics tools and training teams to answer their own questions with data.

Were looking for someone who

• Embraces the startup Journey:Youre eager to join a fast-paced environment and are ready to challenge yourself and grow quickly. This is a rare opportunity to build the data analytics function from the ground up and make a significant impact.

• Has a natural curiosity for Data:You look beyond the surface-level numbers to understand the why behind them. Youre driven to find the root cause of an anomaly and believe every data point tells a story.

• Combines technical skill with domain obsession:Youre an expert with SQL and can quickly master new tools. However what truly sets you apart is your relentless focus on understanding our customers and product using your technical skills to drive that understanding.

• Is excited by the power of AI:Youre passionate about leveraging AI to analyse unstructured data automate processes and uncover insights that would be impossible with traditional analytics methods.

• Brings genuine intellectual curiosity:You believe in our mission to transform customer operations with AI and are motivated by the challenge of shaping this future not just by having a job.

Why join Gradient Labs

This is a unique opportunity to be the founding analytics hire at a company thats fundamentally changing how businesses operate. Youll work at the intersection of cutting-edge AI technology and real-world business impact with access to rich datasets about how AI agents perform in production.

Youll have significant autonomy to shape our analytics strategy and build a world-class function from the ground up. As we scale from 20 to 200 people youll play a critical role in maintaining our data-driven culture and ensuring most decisions are informed by insights.

Key Skills
Laboratory Experience,Immunoassays,Machine Learning,Biochemistry,Assays,Research Experience,Spectroscopy,Research & Development,cGMP,Cell Culture,Molecular Biology,Data Analysis Skills
Employment Type :Full-Time
Experience:years
Vacancy:1