Jobs

Field Resource Scheduler


Job details
  • Cathedrals
  • 1 month ago
Applications closed

Purpose of the Role

  • The Field Resources Scheduler works as a member of Scheduling Team that does the scheduling and completion monitoring of all our Service Appointments, ensuring a good customer service to clients, contractors and colleagues
  • Responsible as a team member for scheduling all work orders across the various services, in an efficient and cost effective manner.
    Specific Responsibilities & Accountabilities
  • Monitor Salesforce cases to ensure all queries are being dealt with in a timely manner
  • Ensure all work orders, maintenance plans, etc… are set up smoothly from point of order, and adapted over time for recurring work to reflect site requirements
  • Using the Salesforce Field Service system ensure all work orders create service appointments and are assigned to an appropriate field resource, and are carried out to the customer’s expectations
  • Ensure that the parameters for our field resources such as skill levels, locations, post code availability, availability, etc… are up to date
  • Ensure the field resources have all the information necessary when they are on site to carry out our services
  • Provide administrative support as required, including dealing with customer and field resource queries by phone and email
  • Work using the Salesforce Field Service functionality to ensure schedules are fully optimised, and work is being dispatched correctly
  • Reallocate work in the case of cancellations, abortive visits, operative sickness, or holiday cover
  • Build relationships with field resources to ensure ongoing resource reliability and capacity
  • Ensure that our data is correct and where necessary work with all our resources to further enrich the data we have in the system to improve our customer experience and our responses to issues in a more efficient manner.
  • Undertake any additional tasks/responsibilities as requested by the Resource Manager
    Education & Qualifications
    Essential
    Excellent Customer Service Experience
    Client Management and Strong People Skills
    Experience of Working with Data Bases
    Exprience of Contractor Rlationships
    Good Working Knowledge of MS Office
    Excellent Communication Skills, Verbal and Writtern
    Initiative and Self Management
    Excellent Organisational Skills
    Willingness to Learn
    Desirable
    Tertiary Degree Level (Maths, Sciences, Data Science, Computing) or equivalent
    Salesforce, Tableau, AWS Qualifications
    Technical Experience
    Previous Experience of Working with Logistical Scheduling
    Working Knowledge of Basic Financial Processes
    Benefits
    25 days annual leave increasing 1 day per year to 30 days reached
    3 x Salary Life Assurance
    Hybrid working
    Employee Assistance Program
    Travel Expenses

Sign up for our newsletter

The latest news, articles, and resources, sent to your inbox weekly.

Similar Jobs

Graduate Project Manager - Insurance

Job Title: Graduate Project ManagerJob Position: Project Manager Development ProgrammeLocation: LondonStarting Salary: £27,000 - £30,000Additional Requirements: Academic background (traditional or non-traditional) in fields such as Statistics, Mathematics, Computer Science, Data Science, Economics, or similar.About Us:Evolution is an innovative hire, train, and deploy organisation headquartered in Warrington, UK. We are proud...

Evolution London

Engineering Manager - Robot Software

At Wayve we're committed to creating a diverse, fair and respectful culture that is inclusive of everyone based on their unique skills and perspectives, and regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, veteran...

Wayve London

Principal Clinical Informatician - Systems Architect

Job summaryThe AI and Data Science group CogStack is seeking a Clinical Scientist to join our Team as Principal Clinical Informatician. The post holderwill be responsible for developing predictive algorithms using Machine Learning techniques as applied to healthcare settings for a number of key clinical areas. This will include developing...

King's College Hospital NHS Foundation Trust London

Principal Data Scientist

Job DescriptionPrincipal Data ScientistLondon (Hybrid)Salary: £100,000 - £150,000 GBP + equityWe are hiring multiple data positions including a Principal Machine Learning Scientist with a sharp focus on optimisation. In this role, you’ll lead the charge in merging cloud infrastructure, DevOps, and machine learning to create and deploy advanced optimization models...

ZipRecruiter London

Senior Analytics Engineer

Skimlinks, a Taboola company, is a global e-commerce monetization platform, with offices in LA, London, Germany, and NYC. We work with over 60,000 premium publishers and 50,000 retailers around the world helping content producers get paid commissions for the products and brands they write about.About the role:We are looking for...

Connexity, a Taboola company London

Senior Business Director, EMEA

We aretech transformationspecialists, we areCI&T.We combine the disruptive power of Artificial Intelligence with human expertise to support large companies in navigating changes in technology and business. With 30 years of experience, 6,000 workers, offices in 10 countries, and talents across 5 continents, we operate in the fields of design, strategy,...

CI&T Software S.A. London