LILT in the News
About Us
LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale.
While our core AI technology might share similarities with ChatGPT and Google Translate, it's what we do with it that makes LILT truly revolutionary. Our patented Contextual AI Engine goes beyond basic translations, understanding the nuance of our customer's content and target audience to deliver hyper-accurate, business-focused results. Our connector-first approach seamlessly integrates with our customer's existing workflows, and our human-adapted feedback loop ensures continuous improvement, making LILT a constantly evolving AI partner for your global ambitions.
The Production Team at LILT
The LILT Production Team is at the forefront of delivering high quality, AI-supported large-scale enterprise localisation programs for some of the world’s largest organizations. We work directly with our users and customers to tailor solutions and programs, to deliver scalable, intuitive, and high-performing solutions that facilitate seamless multilingual communication for businesses worldwide.
Working in LILT’s Production Team you will have access to leading tools, collaborative teammates, and opportunities to make a real impact.
Where You’ll Work
Get the best of both worlds at LILT! Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a peek inside? Visit ourCareers page!
This position is based out of our central London office and will be expected to work in the office in a hybrid capacity.
What You’ll Do
The Director of Production is a strategic leader, partnering with cross-functional teams to deliver successful localisation programsacross our EMEA customer base.
Key Responsibilities:
Pre-Sales Engagement
Act in a consulting role with internal and external LILT stakeholders to understand their needs, gather requirements and develop localisation programs. Identify areas of risk and develop mitigation plans to actively manage expectations
Consult on localisation and operational best practices
Responsible for all commercials associated with new business, based on volume and projections provided by the client, with focus on margins
Proof of concept architecture, implementation and continuous improvement
Enablement
Drive customer-focused Onboarding Programs with clear cross-functional roles and responsibilities
Seek out growth opportunities with existing customers, and orientate service offering(s), resourcing and other production strategies towards capitalizing on upsell/ expansion activities.
Drive continuous improvement across all regional accounts, focusing on profitability, on-time delivery, efficiency and quality targets.
Proactive address performance shortfalls (SLAs, KPIs, Revenue, Margin) to the business, including the executive team, with SCRs, RCA, CAPA. Takes extreme ownership of driving resolutions to improve execution to desired standards / goals.
Quality Management
Drive execution of high-quality delivery that exceeds customer Quality SLAs
Act swiftly to remedy customer issues and drive improvements to avoid recurrence
Proactively drive Quality strategy and quality reporting in EMEA
Challenge the status quo and take bold steps to address unresolved or lagging vendor performance issues in a timely manner.
Leadership
Onboard, train, mentor and develop a team of Strategists, Program Managers, and associated project management staff and contractors.
Leads the hiring plan and recruitment for their functional group.
Conduct regular performance reviews with direct reports and enable progression planning
Understand corporate goals, and own Strategic imperatives that are critical to LILT’s success
Skills and Experience:
University degree in Business, English, Foreign Language, Social or Applied Sciences, or other related fields. Masters degree preferred.
10+ years management experience in the localisation industry
Successful customer service/account management experience, generally a minimum of six years
7+ years’ people management experience, leading teams and driving success in others
Strong communication skills, demonstrable experience in managing internal and external stakeholders at a senior level
Organizational skills including attention to detail and quality assessment.
Ability to meet deadlines and work under pressure
Our Story
Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. They were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company and left to start a new company to address this need – LILT.
At its core, LILT has always been a machine learning company since its incorporation on March 6, 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, believing that this foundation was imperative to the future of enterprise translation.
Benefits:
Compensation: At market salary, meaningful equity, pension scheme contribution, and time off plus company holidays
Health care: Employees receive coverage of medical, dental, and vision insurance. LILT pays for basic life assurance
Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle
Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy athttps://lilt.com/legal/privacy. LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
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