Director of Solutions Architecture & Practice Lead - (ITSM, ITOM, ITAM, IT4IT, AIOps, ServiceNow)

Chameleon IT Solutions Limited
London
3 days ago
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Director of Solutions Architecture & Practice Lead

(ITSM, ITOM, ITAM, IT4IT, AIOps, ServiceNow)

Our award-winning global client is seeking an experienced Director of Solutions Architecture & Practice Lead to lead large-scale transformation deals ($10m+) and build a world-class Solutions Architecture and Technology Consulting capability.

Key Responsibilities

  • Lead solution strategy, architecture, and delivery for complex transformation and managed services opportunities
  • Define SLAs, operating models, governance, tooling, and partner services
  • Own client-facing solution content, proposals, and workshops
  • Build and mature the global Solutions Architecture practice
  • Establish a Technology Consulting Services capability
  • Lead and mentor a global team of senior solution architects

Solution Domains

  • IT Service Management & Operations (ITSM, ITOM, ITAM, IT4IT, AIOps, ServiceNow)
  • Project & Governance Frameworks (PMI, PRINCE2)
  • Connectivity Services (Network Underlay & Overlay)
  • Cloud Infrastructure (Managed Hosting, Hybrid & Platform Services)
  • Managed Security (Firewalls, SSE, SOC, SIEM)

Requirements

  • 15+ years’ experience in IT infrastructure, managed services, or enterprise transformation
  • Proven success with $10m+ deals
  • Strong commercial acumen and solution architecture expertise
  • Experience with global teams and international clients
  • Bachelor’s degree required; Master’s and relevant certifications preferred

Only candidates meeting these criteria will be considered.

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