Director of Customer Operations

Are you looking for a customer service / operations / experience role that will challenge you and will create a positive impact on a business and its customers?

Are you experienced in implementing new technologies to improve efficiencies in customer experiences?

Parkinson Lee Executive Search are looking for an experienced Global Head of Customer Operations on site.

This is a fantastic role that will lead a transformative, technology-driven evolution in customer operations at a global scale.

Key areas will include;

• Being bold with technology for customer service including AI, machine learning, automation, and data analytics. Overseeing the adoption of these technologies across global teams to enhance customer engagement, optimise operational processes, and deliver seamless, personalised experiences at scale across regions and across the whole product range.
• Build and nurture a high-performing, engaged global team, empowering employees to adopt new technologies, share ideas, and take ownership of transformative initiatives.
• Drive the seamless integration of automation and AI into customer operations while ensuring that human touch remains a cornerstone of the customer experience.
• Champion the voice of the customer across the organisation, ensuring that customer needs, feedback, and insights drive the direction of customer operations and product development.

We are looking for;

• Ability to work in the South Yorkshire office, travel to other locations when required
• Proven experience in a senior operations leadership role within a business that has implemented new technologies within customer service / support - preference some international exposure
• Strong track record of leading and managing diverse, high-performing teams across multiple geographies team of 300+.
• Genuine experience in leading complex change initiatives at pace