Director, Machine Learning Centre of Excellence

Director, Machine Learning Centre of Excellence

Group AI Management and Strategy (AIMS) team is responsible for developing and implementing Group-wide strategic programs across HSBC aimed at accelerating the commercialisation and delivery of Artificial Intelligence / Machine Learning (AI/ML) across HSBC. Key areas of focus include responsible development practices, common platforms and capabilities, AI technology enablement, governance, and the Group-wide AI Strategy.

In this fantastic new strategic role, you will join a growing team to lead the Machine Learning Centre of Excellence (ML-COE). This is a critical role for HSBC that will deliver against some of the most complex Machine Learning and Artificial Intelligence Use Cases to deliver Value within our Group Businesses and Functions (GB/GFs). You will drive use case prioritization, delivery, assurance and help shape the future of the team through hiring and team building initiatives. You will be a trusted thought partner of the GB/GFs and form deep and trusted relationships with AI developers across the organization.

In this role, duties will include:

• Use Case Management: Prioritising and managing AI/ML use cases to ensure alignment with business objectives and maximise value delivery.
• Delivery Oversight: Leading the execution of AI/ML projects, ensuring timely and quality delivery.
• Team Development: Driving hiring and team-building initiatives to strengthen the ML-COE. Mentoring and guiding a team of AI Data Scientists, Engineers and Researchers, promoting professional development and knowledge sharing.
• Strategic Partnership: Establishing and maintaining trusted relationships with Group Businesses and Functions, acting as a thought partner.
• Collaboration: Working closely with AI developers across the organisation to foster a collaborative environment.
• Governance and Assurance: Ensuring adherence to governance frameworks and assurance processes.
• Industry Trends: Staying abreast of industry trends and advancements in AI research, integrating relevant findings into ongoing projects.
• Compliance: Ensuring compliance with HSBC Responsible AI standards and regulatory requirements throughout all AI development activities.

 To be successful in this role you should have the following skills:

Technical:

• AI research and project management/project delivery
• AI frameworks and tools, such as TensorFlow, PyTorch, or similar technologies
• Artificial Intelligence (AI) and Machine Learning (ML) technologies, including various algorithms, neural networks, deep learning, natural language processing (NLP) etc
• Legal and regulatory requirements applicable to the financial services industry, such as GDPR, Data Sharing, CCPA, or specific financial regulations
• Relationship Management
• Stakeholder Management

Behavioural Skills:

• Analytical
• Business partnering
• Customer Orientated
• Outcome Orientated
• Problem Solver
• Team management

Cognitive Skills:

• Divided attention
• Auditory processing
• Critical thinking
• Collaboration

This role is based in London on a hybrid basis.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

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