Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Digital Client Manager is a transactional role that is focused on current clients with the opportunity to engage through programmatic use cases and digital channels to acquire their technology needs. These employees mine for new sales opportunities within an assigned account list. The Digital Client Manager uses a proactive and systematic approach to working through the assigned account list. This is done by leveraging NTT (Ltd)’s tools and methodologies to understand the client’s implicit and explicit needs.
What you'll be doing
Key Roles and Responsibilities:
Manage and grow relationships and drive expansion across all solutions (foundational solutions primary) within assigned accounts. Minimize churn and maximize retention in assigned accounts. Drive client satisfaction throughout the entire lifecycle of the clients’ buying process. Generate demand by assisting clients to identify current needs, and then effectively articulate how NTT‘s can add value through our services and solutions. Use NTT’s sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecasts. Present new and additional offerings to clients. Communicate quotes, provide supportive sales documentation and obtain a sales order where there is an opportunity to close a sale. Build relationships with clients and display an interest in and knowledge of the client environment. Identify opportunities for up-selling of solutions and services and display superior telephone etiquette. Identify sales opportunities by managing and growing revenue and expansion across solutions areas in the assigned accounts in segment 4. Comply with and adhere to pre-identified governance and compliance standards as outlined by NTT(Ltd) and escalate identified problems for investigation and resolution. Adhere to Finance standards and procedures to reduce costs and report associated risk.
Knowledge, Skills and Attributes:
Sales business acumen - The skills supporting successful selling through organisational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on NTT Ltd.'s business requirements. Developing the skills to understand your client’s business (including commercial and financial aspects) in order to bring value to them from NTT’s portfolio of services. Sales client engagement and management - The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require a detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know your client, building effective and lasting relationships with them, and being seen as a trusted advisor. Sales solution skills - The knowledge of NTT Ltd.'s offerings, client applications, use cases, and market trends and the skill to apply them to the individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link NTT Ltd offerings, including high-value services to a specific client and prospect needs and outcomes. Sales pursuit - The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.
Required Experience:
Solid experience in a similar role in a similar environment Solid sales and client engagement experience Solid experience negotiating with clients and vendor Solid experience analyzing commercial information
Workplace type:
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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