Digital & Operations Officer Empowering Education, Transforming LivesAre you a tech-savvy, organised professional eager to make a real impact? Do you thrive in digital environments, love streamlining operations, and want to help level the playing field for young people in the UK and around the world? If so, we need YOU!At the Educational Opportunity Foundation , we believe every young person deserves the chance to succeed. As our Digital & Operations Officer , you will be at the heart of our missionprocessing grants, supporting our members, coordinating events, and ensuring seamless operations through cutting-edge digital tools.What Youll Do:Process and track grant applications using SalesforceProvide crucial support to colleagues, trustees, and stakeholdersCoordinate and provide hands on support for events that bring together colleagues and key changemakersEnsure compliance and data protection best practicesSupport our Membership and Grant Partner community to engage with our workWho You Are:A CRM pro (Salesforce experience? Even better!)A digital enthusiast who embraces new tech and AI for efficiencyAn organiser with attention to detailA confident communicator who enjoys engaging with people at all levelsA self-starter who thrives in a small, predominantly home based teamWe welcome applications from individuals from diverse backgrounds, social identities, or perspectives.Location: Home based/hybrid or office basedHours: 18 - 21 hours per week between Monday Thursday.Salary: £27,000 - £30,000 FTE dependent on experience.Benefits:As well as using your skills and expertise to make a real impact in the lives of young people both in the UK and around the world, we offer:Flexible working hours, with option to work either remotely or in London office.Small and friendly team28 days paid annual leave plus public holidays (pro rata)Pension contributions equivalent to 8% of pensionable salary.Health cash plan.Life insurance.Electric vehicle lease salary sacrifice scheme.HOW TO APPLYPlease send your CV and supporting statement (max 1 page ) demonstrating the skills and experience that you have which are required for this role, outlined below.Deadline: 25th April 2025Interviews will be held on 20thMay 2025 in LondonPURPOSE OF THE ROLEThe Digital and Operations Officer plays a pivotal role in the digital administration and operation of Educational Opportunity Foundation. The core purpose of the role is to process new and ongoing grant applications, manage our Membership and event planning, support colleagues and Trustees, as well as being the first point of contact for all stakeholders.Grant GivingManage the grant application process from initial submission to final reporting on Salesforce.Support the Grants Manager to prepare the papers for Grants Committee meetings (potentially using generative AI).Liaise and build relationships with Grant Partners to ensure all grant giving governance and reporting requirements are met. Tactfully chase Grant Partners for delayed reports.Be the first point of contact via email and phone for all grant related and general enquiries.Shared LearningSupport the preparation of events, including managing registration on Salesforce, liaising and confirming requirements with venues, running the attendance register, preparing badges and any other tasks to ensure events run smoothly.Prepare mass mailings via Salesforce for Members and Grant Partners.Review and approve/reject requests from individuals to join the Online Forum.Annually review each Members engagement to confirm active Members.Support Colleagues and TrusteesCollate reports from Salesforce for colleagues as necessary.Work with colleagues to set the annual schedule of Trustee meetings.Annually review and clean the Salesforce data and ensure compliance with GDPR.Manage the administration for Trustee recruitment, appointment, attendance and resignations and expense claims.Produce and circulate accurate and timely meeting minutes when required.Provide support for in-person staff and Trustee meetings, including booking and liaising with venues and organising refreshments.Edit the website ensuring that information is up to date and correct.Support colleagues with any other tasks relevant to the role as and when required.SKILLS / EXPERIENCEEssentialExperienced in using and maintaining CRM platforms to manage and analyse data (preferably at an Administrator level)Confident in using generative AI to maximize efficiency, and an interest in new technology and how it might benefit the Educational Opportunity Foundation and its work.Excellent analytical skills, including the ability to analyse new applications against criteria to ensure eligibility, and to analyse and interpret numerical and statistical data on Salesforce to produce accurate reportsExperience in a customer service roleExcellent written and spoken EnglishAttention to detail and accuracy in database management and written workExcellent communication skills, corresponding professionally by email and an ability to work with a wide range of people in keeping with our valuesHighly organisedProactiveEffective at planning and scheduling a varied workloadAbility to work flexibly and on own initiative as part of a small home-based team.Ability to commute to London as required (usually monthly)Understanding of data protection/GDPR and confidentiality of personal dataAppreciation of Diversity, Equality and InclusionCommitment to Educational Opportunity Foundations values and goalsDesirableExperience of using SalesforceExperience of coordinating or supporting eventsKnowledge of charity governanceKnowledge of safeguardingTPBN1_UKTJ
