Data Analytics, Senior Manager

About the IB

If you're looking to work for a global organisation with a meaningful mission, and with colleagues all over the world, then the International Baccalaureate (IB) may have the ideal opportunity for you! The International Baccalaureate provides world-class educational services to over 5,500 schools across 159 countries. A career at IB is not just a job; it’s an opportunity to work with an innovative world leader in education services and contribute to our 50-year mission of creating a better and more peaceful world. Apply now to join our global organisation where we empower our employees to thrive and make a difference. 

About the job

The IB is transforming how it does technology delivery through the implementation of a new operating model: the Technology Playbook. The Data & Analytics department is central to the Technology Playbook.

The Data & Analytics department is accountable for ensuring ensures user data is presented and leveraged across the IB’s portfolio of customer-facing digital products to understand performance, inform strategic decision-making and drives overall product and business success. This role involves identifying patterns and trends in user behavior, providing actionable insights, collaborating with Product, business and IT teams, and driving the modernization of our data infrastructure. The ideal candidate will foster a culture of continuous improvement and data-driven decision-making to enhance user experiences, optimize product performance, and improve overall business outcomes.

Key Responsibilities

DATA PRESENTATION AND UTILIZATION: 

•Data Use: Ensure user data is accurately presented and effectively leveraged across customer-facing digital products. 

•Data Visualization: Develop and maintain dashboards and reports to visualize key metrics and insights for stakeholders. 

•Data Integrity: Maintain data quality and integrity across all digital products and data platforms. 

INSIGHTS AND ANALYSIS: 

•Identify Trends: Identify patterns and trends in user behavior across the end-to-end customer journey. 

•Actionable Insights: Provide actionable insights for areas of improvement to enhance user experiences and optimize product performance. 

•Journey Analysis: Conduct in-depth analysis of the customer journey to uncover critical touchpoints and pain points. 

•Promote Decisions: Foster data-driven decision-making across digital products and business units. 

•Communicate Insights: Communicate insights and recommendations effectively to stakeholders at all levels. 

COLLABORATION AND STRATEGY: 

•Data Insights: Work closely with product managers and business teams to translate data-driven insights into actionable strategies. 

•Optimize Products: Collaborate with product teams to optimize the performance of digital products based on data insights. 

•Collaborate with IT: Work closely with the IT team to capture and manage data that is fit for use. 

LEADERSHIP:

•Mentoring and Coaching: Providing guidance, feedback, and mentorship to direct reports and team to help them grow and develop their skills. 

•Managing Workload and Priorities: Assigning projects and tasks, managing workload and deadlines, and ensuring that resources are allocated effectively to meet project requirements. 

•Promoting Collaboration and Knowledge Sharing: Fostering a collaborative and inclusive team culture, facilitating cross-functional collaboration, and promoting knowledge sharing and skill development among team members. 

•Overall departmental strategy: Input into strategic direction of Customer-Facing Product at the IB 

•Process improvements: Input into, and drive implementation of, process improvement opportunities for the Data & Analytics department 

About you 

EXPERIENCE

•Data & Analytics: Proven track record in relevant field, including experience in team leadership position, proven ability to translate complex data insights into actionable business strategies. 

•Cross-functional Collaboration: Experience collaborating with diverse teams, including software developers, instructional designers, educators, and administrators. 

•Team leadership: Experience building and managing a team of data analysts 

KNOWLEDGE

•Qualifications: Bachelor’s degree in Data Science, Statistics, Computer Science, Information Technology, Business Administration, or a related field; Master’s degree preferred. 

•Education Industry: Understanding of the K-12 education sector globally and the role and market for curriculums like the IB 

TECHNICAL 

•Tools: Strong proficiency in data analytics tools and technologies (., SQL, Python, R, Tableau, Power BI). 

•Techniques: Experience with machine learning algorithms and predictive analytics. 

•Data governance: Strong understanding of data management and data governance principles. 

•Software Development: Strong understanding of software development processes, methodologies, and technologies. 

•Data Analysis: Ability to analyze data to derive insights into user behavior, product performance, and market trends. 

SOFT SKILLS 

•Communication: Exceptional verbal and written communication skills to effectively convey ideas, influence, and collaborate with cross-functional teams, and engage with stakeholders. 

•Courage: Confident in making difficult decisions, advocating for Data & Analytics, addressing conflicts constructively, inspiring confidence and motivating the team to take risks, innovate, and continuously improve. 

•Leadership: Experience as a servant leader, able to build trust, credibility and relationships across all levels and functions and effectively manage conflict, demonstrating the sensitivities required to balance and resolve the tensions in working with a wide range of contacts, and to negotiate sustainable and effective outcomes