An exciting opportunity for a talented graduate or experienced support professional to join a market-leading, disruptive software company in London as aCustomer Support Engineer.
Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects.
You'll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you'll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution.
If you're eager to grow your career in a dynamic, fast-paced environment, we would love to hear from you.
Location:Central London– 3 days in office / 2 days remote
Salary:£30,000 - £35,000 + healthcare, pension etc.
Requirements for Customer Support Engineer - Graduate Considered
- Top academics including a minimum 2.1 bachelors from a leading University in a STEM-related discipline
- At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV).
- Basic scripting knowledge in Python or Bash beneficial
- Excellent customer-facing skills - you should have commercial experience in a role involving lots of communication (can be from internship / summer job)
- A motivated self-starter with a problem-solving attitude
- Strong aptitude for picking up technologies
- Ability to work with autonomy and as part of a team
- Great communication skills with fluent spoken and written English
- You are keen to work in a client-facing technical role (opposed to taking the R&D route)
Responsibilities for Customer Support Engineer
- You will initially be fully trained on the software platform to understand the intricacies of the product
- You will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team)
- Manage customer issues from initial report through to resolution
- Basic troubleshooting, and escalation of issues to the tech team
- Give an excellent customer experience throughout the resolution process
What this offers
- Working for an industry-leading software company who has a fantastic track record of successfully hiring and training graduates
- An exciting opportunity to support a cutting-edge machine learning platform
- A good remuneration and benefits package
Applications
If you have top academics and would like to apply, we would love to hear from you. Please ensure when applying you include your degree classification/GPA and your A Level grades (or UCAS equivalent)are on your CV. Please send an up-to-date CV via the relevant link.
Keywords:Support Engineer / Technical Support Specialist / IT Support Engineer / Customer Support Engineer / Application Support Engineer / Software Support Engineer / Client Support Engineer / Systems Support Engineer / Service Desk Engineer / Helpdesk Engineer / Technical Solutions Engineer / IT Solutions Engineer / Product Support Engineer / Platform Support Engineer / Technology Support Engineer Python / Bash / 1st line / first line / junior / trainee / graduate
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RedTech Recruitment Ltd focuses on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities.
We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
